Sc Cleared Lead Performance Analyst

5 days ago

Croydon, United Kingdom Experis LTD Full time

**Lead Performance Analyst**

**Remote working - however may occasionally be asked to go to Croydon, London, Sheffield, Manchester.**

**Initially until 31.03.23**

**Clearance: must hold active SC**

We are in the process of starting Performance Analysis as a profession. There are some products doing Performance Analysis already and we wish to expand this into a standard part of working for products and projects.

Google Analytics is the default choice for this - more through lack of knowledge than any technical reasons. Some projects refuse to use Google for security reasons.

Meaning there is a need for Lead Performance Analysts with experience of a variety of Performance Analysis information collection tooling, the work needed to install them securely and also the data analysis side.

The purpose is to help start up the Performance Analysis profession with standard training, and a selection of high quality tooling.

**Role Brief**:

- The choice of tooling for data capture may be different from the tooling used to analyse that data - so experience and knowledge of the tools available for analysis and how to integrate them with the capture tooling
- Knowledge of the available high-quality training available on tooling and analysis to assist in bringing Civil Servants up to speed in these areas.
- Able to transfer that knowledge/experience to existing Civil Servants
- Delivery manager experience advantageous as some of the options (Matomo for example) may need on-prem installation.
- Understanding of the legal requirements for data storage. Some products may require tooling that has special requirements for where/how data is stored.
- Working with product teams developing performance frameworks to ensure their continuous improvement is intelligently target at user experience.
- Feeding back to Agile teams on the analytical findings

**Essential skills and experience**

A lead performance analyst manages junior performance analysts at any level, coordinating teams or groups of

related analysts. At this level, you will:

- Assist, take forward and influence the strategy as determined by the head of performance analysis, including data implementation and data architecture
- Remove blockers and act as an escalation point for important issues
- Be an ambassador for analytics across communities, departments and government
- Be responsible for the accuracy and quality of data, analysis and how they are used
- Proactively share knowledge and promote a data-driven culture as a leader in the community
- Coach and mentor senior performance analysts, performance analysts and associate performance analysts
- Communicating analysis and insight. You can communicate relevant, compelling stories using the most appropriate medium. You know how to give complex recommendations at a tactical and strategic level. You can present analysis and visualisations in clearways to communicate complex messages. You know how to communicate negative and positive in-formation to stakeholders. (Relevant skill level: expert)
- Performance measurement. You know how to oversee the development and consistency of performance measurement frameworks across multiple projects. You can ensure that these frameworks are aligned to business needs and strategy. (Relevant skill level: expert)
- Technical understanding (performance analyst). You can exploit opportunities through the recognition of new digital technologies to enhance analytical capability in alignment with business goals. (Relevant skill level: expert)
- Understanding analysis across the product life cycle. You know how to develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You can coach others. You know how to contributeto the assessment of other teams, providing guidance and support as they move through the stages of the product life cycle. You can lead and champion best practice and identify improvements to current approaches. (Relevant skill level: expert)
- Understanding constraints (performance analyst). You know how to influence, challenge and coach others. You can anticipate how constraints might change and know where to challenge or remove constraints. You have a very strong knowledge of security and dataprivacy. You can describe and work within environmental constraints, finding the most ap-propriate solution for users. (Relevant skill level: expert)
- Verification and validation of data and analysis. You have a deep understanding of relevant data sources, tools and systems. You know how to use appropriate approaches for verifying and validating data and analysis. You can influence senior stakeholdersover data approaches. You know how to coach and mentor others.

**Desirable skills and experience**
- Working within government
- Working in an agile environment

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