Hospitality Assistant

8 months ago

Birmingham, United Kingdom Birmingham Repertory Theatre Full time

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**Guidance**

**Role Summary**

**Hospitality Assistants** work across the Conference, Banqueting & Events programme with a significant focus on Hospitality and Operations. Hospitality Assistants support the Hospitality Managers in the delivery of all UVB events. They are responsible for the manual set up and preparations of all event spaces. They are also responsible for servicing and hospitality requirements of a wide variety of clients, including food service, ushering, hospitality, bar work, and break downs.

**The aim of your job is**:
To provide excellent customer service to customers and visitors any Unique Venues.
- To provide a clean, tidy and welcoming environment for customers, visitors and staff.
- To deliver service of a high quality and standard in a timely and efficient manner.
- To ensure all room sets are carried out to a specific standard and in a safe and timely manner.
- To ensure all events are subsequently broken and cleared down.
- To support the organisation in achieving its CRM aims.

**Main Duties and Responsibilities**

The main duties and responsibilities of the role are:

- Prepare rooms for all events: ensuring layout, equipment, catering and all other elements are exactly as per the function brief
- Set up and serve food and beverages as per the function brief, ensuring dietary sensitivities are protected at all times
- Maintain a clean and tidy environment at all times in all public areas of service
- Meet and greet guests in a polite and well-informed manner
- Be prepared for both the event and the clientele
- Act as usher for UVB events and undertake any necessary evacuation procedures
- Make and serve hot beverages, biscuits and cakes as required
- Wash and dry all in house crockery and serving equipment at the end of service
- Cash-up and reconcile till at end of shift when required
- Return room set-ups to standard at the end of each event
- Support the efficient delivery of all event catering needs
- Follow all protocols as defined by the Event Managers
- Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.
- Undertake any specific or seasonal cleaning as required.
- Support and promote all company policy, with specific attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection.
- Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself.
- Any other reasonable duties required for the smooth running of the Hospitality & Events Team

**Any Other Duties**

The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.

The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.

**Key Relationships**

This role forms part of the **Hospitality & Events Team**.

You will be managed by the **Hospitality Operations Manager** and **Hospitality Managers.**

This structure may change from time to time based on business need, but reflects the broad areas of responsibility and is indicative of the number of direct reports.

**Internal**
- Members of the Senior Management team across UVB, The Rep and The LoB
- Heads of Department across UVB, The Rep and The LoB
- Staff groups, forums and trade unions as required

**External**
- Providers, suppliers
- Conference organisers and delegates and the public

**Person Specification**

**You must have**
- Previous experience working in a conference venue.
- Positive and helpful attitude.
- Flexibility, dedication and commitment.
- Willingness to learn new skills and activities.
- Ability to work and contribute as a member of a team.
- Excellent communication and interpersonal skills.
- Work well under pressure and to deadlines.
- Understand the importance of good internal and external customer relations.
- An excellent eye for detail and a commitment to excellence.
- High dress & appearance standards and excellent time keeping.
- Reliable and take a positive and enthusiastic approach to work.
- Ability to work weekends and evenings and unsociable hours.
- If you do not demonstrate that you meet all these criteria you may not be shortlisted._

**It’d be great if you had**
- Basic technical AV experience
- First Aid trained
- Food Hygiene
- Personal Licence

**Terms & Conditio

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