Customer Services Administrator

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

sia Abrasives Ltd (part of the Bosch Power Tools/Accessories Division) is an innovative manufacturer of non-woven and foam abrasive products as well as a distributer in the UK of coated abrasives. The sites in Greetland, West Yorkshire and Alfreton, Derbyshire, have a wealth of experience in the manufacture and development of abrasive products, ideally complementing sia Abrasives’ systems solutions.

**Job Description**:

- Able to operate speedy, effective and accurate order processing and order entry in accordance with established procedures.
- Organise and manage own workload, including prioritisation, within established guidelines.
- Develop effective working relationships with internal and external customers, enhancing own performance and contributing to the development of others.
- Provide effective cover for the other members of the department as required in order to meet business needs.
- Recommend improvements in procedures, work practices and equipment which will enhance the department.
- Advise customers of prices and discounts in accordance with the current price list, current promotions and trade agreements.
- Recommend solutions to problems and queries generated by both internal and external customers within your sphere of expertise.

**Qualifications**:

- Minimum education requirement GCSE Maths and English (Pass grade) or equivalent relevant experience
- Customer service skills ideally gained in a similar customer care background
- Team player encompassing initiative to be able to work individually
- Able to accept “change” and work flexibly to high standards
- Able to take ownership, be responsible, caring and conscientious
- Computer literate, knowledge of MS Axapta an advantage
- Customer focused (internal and external) with excellent telephone skills
- Excellent time management skills, including accuracy and punctuality

Additional Information

Competitive benefits and services including pension, life assurance, 24 holidays + statutory leave, employee assistance programme, flexible working options, Perkbox, employee discounts on Bosch goods, development opportunities, close to motorway links and on-site parking