Syp - Enquiry Desk Assistant

3 weeks ago

Hill, United Kingdom South Yorkshire Police Full time

Location- Ecclesfield, Moss Way, Sheffield, Snig Hill
- Salary- £23,121 - £24,921
- Type of Contract- Temporary
- Job Advert
- **Role: Enquiry Desk Assistant**

**District: Sheffield**

**Location: Snig Hill, Mossway & Ecclesfield, Sheffield**

**Salary: £23,121 - £24,921**

**Hours: 37**

**Contract Type: Temporary until 31st March 2025**

We are looking for Enquiry Desk Assistants to work on a temporary basis until 31st March 2025, we have 3 positions available, following a 13 week shift pattern covering Snig Hill, Mossway & Ecclesfield Police Stations.

**As an Enquiry Desk Assistant, you will**:

- Provide a high standard of customer service when dealing with members of the public either face to face at the counter or indirectly over the telephone.
- Be able to show resilience when under pressure and confidence when working alone.
- Complete and process the necessary documentation relating to your enquiry either by inputting onto the computer system or detailing information on a specific form, complying with legislation and policy at all times.
- Communicate effectively, remaining professional at all times even when faced with difficult, sensitive and challenging situations.
- Work as part of a large team.

**Skills and experience**:

- Experience of dealing with face-to-face enquiries from members of the public.
- Experience of using computer packages including MS Word, Excel.
- Previous clerical experience.
- Able to work shifts and weekends.
- Ability to travel and work at different sites.
- Able to work overtime and bank holidays as and when require.

**For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.**

**What we offer**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks

**Eligibility**:
**Appearance & Standards**:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a **Fixed** role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

**South Yorkshire Police’s Key Values**:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

**Contact details**:
For further information about the role, please contact**:Sam Savage on 0114 2963964**

**Closing Date: 27th May 2025**

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

**How to apply**:
Please click **‘Apply’**

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

**Diversity & Inclusion**:
It is really important to us that the department represents the community we serve, in order for us to provide the

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