Loss Prevention Officer

3 weeks ago


Bristol, United Kingdom Mitie Full time

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

JOB REF 288026 site location Ikea Bristol

Store Prevention Officer - Ikea Bristol

Ikea Bristol, Eastgate Retail Park

Bs5 6xx

£11.70 PH. 44 hours per week, permanent

**Job Overview**
- Retail Security Officer role to protect the Ikea store, its people, and/or assets by providing security and excellent customer service through Mitie and Ikea key values.
- £???? per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers
- Fantastic opportunity to join the Ikea and Mitie family
- Full and extensive training will be provided
- Company funded SIA licence renewal.
- Fully supported by the SOC and be provided with technology such as body worn camera and incident reporting device.
- Delivering results that meet and/or exceed the expectations of Mitie and Ikea by using all technology provided and following ASCONE guidance.

**What we are looking for**
- Previous security experience
- SIA License
- Excellent communication skills at all levels.
- Energy and enthusiasm

**Operations**
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with Security Operations Centre (SOC) and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Work in a systematic, methodology and orderly way.

**Training**
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

**Security and Health & Safety**
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.

**Job Overview**:

- X

**Main Duties**
- X

**What we are looking for**:

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