Front of House Team Member

3 weeks ago

Manchester, United Kingdom Nuffield Health Full time

HEAD OFFICE
Front of House Team Member

Front of House Team Member

Manchester Didsbury | Front of House | Permanent | Part Time

Salary £20883.20 per annum | pro rata

32 hours per week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Front of House/Reception Team Leader at our Manchester Didsbury Fitness and Wellbeing Gym,you will have full responsibility for the Reception area and you’ll promote a friendly relaxing and professional environment and ensure all patients receive an exceptional first impression and efficient service.

You will also have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

**As a Front of House/Reception Team Leader you will**:
Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.

Supervise all Reception activities including all information given out, all check-ins and bookings.

Co-ordinate and manage a team of Receptionists to ensure the highest standards of services to our patients.

Co-ordinate and manage Reception procedures to ensure that all fees, including guest fees are collected.

Ensure brand standards are maintained.

Promote effective communication throughout the club.

Actively seek to assist colleagues and other departments.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

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