Customer Catchment Lead

2 months ago


Stafford, United Kingdom Sapphire Utility Solutions Full time

Sapphire Utility Solutions are looking for a Customer Catchment Supervisor to work on their Severn Trent Water contract out of one of the sites in Stafford area.

Key Roles and responsibilities.
- Coach & mentor Crews in all aspects of site work, feedback and quality of I&R, customer service and experience, STW processes
- Supervise all activities undertaken by DLO & Subcontract crews.
- Ownership of Customer issues through to resolution.
- Resolve and close out all ODI related incidents with the client lead as per the client’s assurance process.
- Review uploaded footage and feedback as required following pollutions and flooding’s
- Liaise and escalate directly with the Supply Chain and client at all levels, as required.
- Ensure Customer Area Manager’s and other Customer Service Supervisors are aware of any major issues by most suitable method.
- Provide effective updates and handovers where needed
- Adherence with Accident Incident Reporting Procedure
- Work collaboratively with the Scheduling
- Attend County meeting with the client
- Attend crew stand downs.
- Share toolbox talks and safety alerts.
- Complete Site Audits to meet contractual KPI requirements - 2 site audits per week.

The hours of work are 40 hours a week and flexibility is required. Overtime will be payable.

Company vehicle provided

24 days holiday plus bank holidays

Pension scheme and death in service benefit

Perkbox

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Overtime

Ability to commute/relocate:

- Stafford, Staffordshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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