Customer Experience Executive

3 weeks ago


Failsworth, United Kingdom Page Personnel - UK Full time

3 month temp role
- Possibility of being made perm

**About Our Client**:
The company is a well-established and respected player in the retail sector, specialising in high-quality furnishings. With a sizeable and dedicated team, they serve a broad customer base and are renowned for their commitment to customer satisfaction.
- Handle customer inquiries efficiently and professionally
- Resolve complaints and provide appropriate solutions
- Maintain customer records by updating account information
- Keep personal knowledge up-to-date with the company's product range
- Contribute to team efforts by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**The Successful Applicant**:
A successful 'Interim Customer Experience Advisor' should have:

- A passion for customer service and a strong focus on customer satisfaction
- Experience within customer service, ideally a call centre
- Excellent communication and interpersonal skills
- Knowledge of customer service principles and practices
- Ability to handle stressful situations and remain patient and professional

**What's on Offer**:

- 3 month temp role with the possibility of going perm
- Weekly pay
- Opportunity to work in a vibrant and dedicated team
- A supportive company culture that values its employees
- Experience in a respected company in the retail industry
- Contact
- Lee Mcerlean
- Quote job ref
- JN-022024-6334442
- Phone number
- +44 161 829 0398



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