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Customer Service

4 months ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Provide accurate information about products and services
- Assist customers with order placement, tracking, and returns
- Conduct data entry tasks accurately and efficiently
- Communicate effectively with customers to resolve issues and provide solutions
- Utilise phone etiquette to ensure positive customer interactions
- Analyse customer needs to recommend suitable products or services
- Upsell additional products or services to enhance customer experience

**Experience**:

- Prior experience in customer service or a related field is preferred
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyse customer requirements and offer appropriate solutions

Pay: From £23,968.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/06/2024