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Customer Service
4 months ago
**Duties**:
- Provide accurate information about products and services
- Assist customers with order placement, tracking, and returns
- Conduct data entry tasks accurately and efficiently
- Communicate effectively with customers to resolve issues and provide solutions
- Utilise phone etiquette to ensure positive customer interactions
- Analyse customer needs to recommend suitable products or services
- Upsell additional products or services to enhance customer experience
**Experience**:
- Prior experience in customer service or a related field is preferred
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyse customer requirements and offer appropriate solutions
Pay: From £23,968.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 16/06/2024