Nhs 111 Call Handler
2 days ago
As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non-urgent cases when they call for medical advice. Using the NHS Pathway software, you will be charged with assessing the patients condition and ensuringthey are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home. As part of an integrated urgent care team, and will work with non-clinical and clinical colleagues, including healthcare professionals such as nurses, doctors, allied health professionals, pharmacists and dentists. In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly To deliver an effective, safe and competent call handling service for callers to NHS111 which includes patients, their representatives and Healthcare professionals To represent the organisation in a professional and courteous manner in accordance with agreed protocols Be responsible for the prioritisation of presenting clinical symptoms, supported by decision support software throughout a 24-hour period.
Using the NHS Pathways software, you will provide the appropriate response based on the patients symptoms/needs To ensure that patients are prioritised appropriately and directed to the most appropriate service. This could be to transfer the call to a clinician in the contact centre, despatch an ambulance in thecase of an emergency or refer onto or provide information about other available services. Liaising with other agencies and healthcare providers to ensure patients are appropriately directed Identify issues which may negatively impact upon service delivery and reporting these on to theManager on duty in a timely fashion To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care Reflect the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g., interpretation services To work within the integrated governance process at HUC and comply with its requirements To identify and highlight appropriately any issues regarding a vulnerable child or adult To ensure appropriate and effective communication links with other providers and services e.g., the ambulance service.To undertake and engage with personal development, education, training and meetings To participate in own development, self-review and appraisal, identifying areas of need for personal development in order to meet with service requirements
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Nhs 111 Call Handler
4 days ago
Taunton, United Kingdom HUC Full timeTITLE Health Advisor SALARY £ 10.42- £14.69 LOCATION Taunton When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify...
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Call Handler- Taunton
3 weeks ago
Taunton, United Kingdom Herts Urgent Care Full timeTITLE -** Health Advisor** SALARY - £ 10.42- £14.69 LOCATION - Taunton When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has enabled us...
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Call Handler- Taunton
2 weeks ago
Taunton, Somerset, United Kingdom Herts Urgent Care Full timeWhen patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an...
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Nhs 111 Call Handler
4 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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Nhs 111 Call Handler
3 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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Nhs 111 Call Handler
4 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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Nhs 111 Call Handler
3 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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Nhs 111 Call Handler
4 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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Nhs 111 Call Handler
4 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider who currently provide services across Hertfordshire. Due to their exceptional quality, they have recently won a new contract and are now expanding their services in to the South West. With the support of Connaught Resourcing, they are looking to recruit permanent Health Advisors...
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111 Health Advisor
1 month ago
Taunton, United Kingdom HUC Full time**£1000 Welcome to HUC Bonus Payment** HUC is thriving. There is lots to do, which means new opportunities, new challenges, and great personal and professional development. We never stand still. Neither will you. HUC is committed to investing in its people: growing talent and creating new opportunities. We offer you fully paid training to be become an NHS...
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111 Health Advisor
4 weeks ago
Taunton, United Kingdom Herts Urgent Care Full timeAs a **NHS 111 Call Handler** you’ll be the first point of contact for people calling the NHS 111 number. You’ll listen carefully to the symptoms that are being presented and put them in contact with the service that’s best suited to their needs. That might be helping to set up an appointment with their GP; or recommending that they speak to their...
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Nhs 111 Health Advisor
4 weeks ago
Taunton, United Kingdom Connaught Resourcing Full timeConnaught Resourcing are currently working with an established NHS 111 provider in Welwyn Garden City who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis. **The Role**: NHS 111 is a non-emergency telephone service providing patient's advice on the most appropriate urgent care service they require....
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111 Health Advisor Taunton
4 weeks ago
Taunton, United Kingdom HUC Full timeHUC is thriving. There is lots to do, which means new opportunities, new challenges and great personal and professional development. We never stand still. Neither will you. HUC is committed to investing in its people: growing talent and creating new opportunities. As an NHS 111 Call Handler you will be the first point of contact for patients, their...
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111 Health Advisor Taunton
4 weeks ago
Taunton, United Kingdom HUC Full timeHUC is thriving. There is lots to do, which means new opportunities, new challenges and great personal and professional development. We never stand still. Neither will you. HUC is committed to investing in its people: growing talent and creating new opportunities. As an NHS 111 Call Handler you will be the first point of contact for patients, their...
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111 Health Advisor
4 weeks ago
Taunton, United Kingdom Connaught Education Full timeConnaught Resourcing are currently working with an established NHS 111 provider who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis. **The Role**: NHS 111 is a non-emergency telephone service providing patient’s advice on the most appropriate urgent care service they require. As a 111 Health...
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111 Health Advisor
2 weeks ago
Taunton, Somerset, United Kingdom Connaught Education Full timeConnaught Resourcing are currently working with an established NHS 111 provider who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis.The Role:NHS 111 is a non-emergency telephone service providing patient's advice on the most appropriate urgent care service they require. As a 111 Health Advisor, you...
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Nhs 111 Call Handler
3 months ago
Taunton, United Kingdom HUC Full timeFor a full job description and full person specification, along with more details about our organisation, please see attached documentation.
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111 Clinical Advisor Taunton
2 weeks ago
Taunton, Somerset, United Kingdom HUC Full timeWhen patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and South West EnglandHUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Clinical...
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Service Advisor- Taunton
2 weeks ago
Taunton, United Kingdom HUC Full timeWe are looking for Service Advisors to join our team in Taunton, who will assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals. As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not require a full...
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Service Advisor
3 weeks ago
Taunton, United Kingdom HUC Full timeWe are looking for Service Advisors to join our teams in Taunton or Peterborough, who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals. As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not...
