Technical Support Manager

2 days ago


Northampton, United Kingdom Premier Technical Recruitment Ltd Full time

**Systems and Technical Support Manager**

**£61,600 + car (or allowance) + generous benefits**

**Northampton**

Our Northampton based client is one of the UK's market leaders in the specialist area of automation and materials handling solutions, and as a result of continued success and a planned program of strategic growth, they are now seeking to recruit an experiencedand highly enthusiastic and experienced Systems and Technical Support Manager tasked with resolving any and all customer issues that may arise and ensuring they are handled professionally so that exceptional customer relationships are both maintained and enhanced.

You will be responsible for managing the agreed departmental budget as well as the costing of systems support contracts in support of the account management team, so demonstrable commercial budgetary responsibility and man management skills and experienceare critical for the position. Managing the delivery of resolutions to client issues and occasionally undertaking site visits to customer premises, you will drive the team and department forwards and develop strategies for expanding on the leading serviceprovider activities, liaising at all levels with field, site, support and systems managers every step of the way and having the opportunity to recommend and contribute to a roadmap of a world class service provider.

To be considered for this varied and challenging Systems and Technical Support Manager position, you will demonstrate knowledge and experience of working within the automated warehouse and distribution solutions sector, ideally with a working knowledge ofwarehouse management and control systems within a customer focused environment, and will appreciate the impact of service issues to customer operations. You will possess the ability to lead, motivate and manager teams to deliver SLA requirements consistently,and will demonstrate strong influencing skills as well as the ability to develop members of the team for succession planning and business expansion purposes.



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