Patient Services Officer Apprentice

4 months ago

Stockwell, United Kingdom PMA Full time

The Minet Green Health Practice is located in purpose built architect designed premises in northeast Brixton, serving a population within an approximate one-mile radius. The Minet Green Practice was formed when the two practices formerly known as the Iveagh Surgery and the Myatts Field Medical Practice merged in April 2015 to form a single practice. 12,000 patient teaching practice based in Lambeth.

**Annual wage**

£12,480 a year

**Working week**

Mon-Fri 7.5 hours per day. Either 7:30-15:30 or 10:30-18:30

**Total hours per week**

37.5 hours a week

**Expected duration**

20 Months

**What will the apprentice be doing?**

To provide reception and administrative duties to Minet Green Health Practice, its patients, clients and visitors in a timely and efficient way.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

On a daily basis, individual staff will take the lead for certain areas within this job description as agreed with the Patient Services Manager.

Lead responsibilities will be shared and will rotate on a regular basis to develop a core set of skills for all patient services staff. It is important that there is no division of tasks within Patient Services and that all Patient Services Officers can undertake the full role required.

Provide general support to the practice team and project a positive and friendly image to patients and other visitors both in person and via the telephone.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Manage the reception/waiting area, including being aware of your surroundings and patients in the waiting room, which doctors and nurses are currently working in the building and whether they have arrived for their clinics, observe clinics running late and advise patients waiting and offer apologies.
- Co-ordinate practice appointments ensuring patient demand and maximum use are met, including follow up of non-attendees.
- Liaise with the Patient Services Manager regarding the needs of the patients and the appointments process.
- Respond to and resolve routine patient complaints within the structure defined by the Practice.
- Assist access to practice services for patients who have difficulty with routine access because of mobility, communication and other reasons, e.g. housebound patients, patients who don’t speak English.
- Act as a chaperone when required (once training and DBS check has been completed).
- Manage correspondence received by the Practice (in hard copy and electronically) and ensure it reaches the appropriate person in a timely way, taking action to reduce any delay or to inform the patient/person who has written of any delay, e.g. annual leave, recording action taken on the correspondence.
- Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.
- Scan patient information (correspondence, reports, results, etc) promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Collect and enter on database patient data e.g. ethnicity and profiling, defined clinical data, defined summarising tasks and the transfer of manual patient records to electronic.
- Ensure that clinicians have patient correspondence and results in a timely way and to undertake any administrative follow up action required such as follow-up/’to come in’ letters and/or phone calls.

PMA can provide you with a full job description on request.

What training will the apprentice take and what qualification will the apprentice get at the end?

Heavily supervised extended induction period, typically around 3-6 months.
- Business Admin level 3 Apprenticeship
- Training in the workplace
- Functional skills maths and English, if required

You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.

What is the expected career progression after this apprenticeship?

**Requirements and prospects**

Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Time Management

**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C) desirable
- GCSE or equivalent Maths (Grade Grade 4/C) desirable

**Job Type**: Apprenticeship

Pay: £12,480.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockwell, SW9 6AF: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: VAC1000252223

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