Customer Service

2 months ago


Manchester, United Kingdom the Best Jobs Full time

**Customer Service / Client Renewals**

**Salary**: £22,000 raising to £23,000 after probation

**Hours: Mon**:

- Fri 09:00 - 17:30

Permanent Position
Bonus Scheme
Full Internal Training and Support

V9 Group is a fast paced, innovative, rapidly expanding FinTech Company who provide point of sale software and hardware solutions across the world. We are looking for an articulate, enthusiastic and hardworking individual. This is a great opportunity to be one of the founding employees of our team, you will play a pivotal role in ensuring the success of our client support and reporting function. The individual will report into the renewals manager and will be internally trained on our operating systems and have full ongoing support for all day to day operations.

**Personal Requirements**:
Experience of working in a professional office environment
Clear verbal and written communicator
Professional and confident telephone manner
Natural rapport builder
Proficient user of Microsoft Office
Good general computer skills
Attention to detail
Problem solver
Punctual and reliable
Self-motivated and able to work on own initiative

**Role Description & Requirements**:
Merchant services sales related work experience will be desirable but not essential.
Self-Motivated and driven to succeed.
Excellent communication, Interpersonal and negotiation skills.
Experienced in outbound calling
Excellent telephone manner.
Proficient in generating interest and balancing client objections to convert into profitable business opportunities whilst demonstrating ownership.
Good organisation and time management skills ability to work as an individual and part of a team.
Internal reporting and communication with other teams and offices
Hours; Monday to Friday 9:00am to 5:30pm



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