O2 Call Centre Advisor

3 weeks ago


Welwyn Garden City, United Kingdom JAR Communications Ltd. Trading as O2 Full time

**A bit about us**

JAR Communications is an independent Franchise partner of Virgin Media O2 Operating stores in Hertfordshire and Suffolk and a O2 Franchise Call Centre in Welwyn Garden City. An exciting opportunity has arisen for a driven and customer orientated individualto join our business as O2 Call Centre Advisor.

**Abit about the team**

A o2 Call Centre Advisor sells mobile, sim only, and connected devices like laptops and tablets. We also sell smart tech, accessories and added services like Disney Plus and Apple Music and Virgin Media products such as Broadband, Fixed Line and TV.

**How will you fit into this?**

As a O2 Call Centre Advisor your role is to protect, maintain, and increase O2’s customer base. You will do this by putting the customer at the heart of your thinking, ensuring each customer obtains the best possible value from all their interactions withyou. Talking with customers who are at the end of their contracts, working with them to find the best outcome for them moving forward will be your main focus within this role.

**What do we need from you?**
- A self-driven and motivated attitude
- The ability to demonstrate flexibility in thinking, showing drive and passion in achieving results and a world class service
- Passionate about working in an environment where the priority is ensuring our customers are equipped with the products they need
- Previous experience in a call centre, sales, or customer service environment
- A proven track record of delivering to/exceeding targets, and meeting deadlines

**Whats In it for you?**
- A competitive salary
- Compliance Based Incentives
- Monday to Friday (No Weekends or public holidays)
- Access to BOTH Virgin Media & O2 benefits (Broadband/TV & Mobile deals)
- Accesss to the Perkbox App offering savings with 100's of retailers
- 28 Days Paid Holiday inclusive of public holidays


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