Customer Service Representative Ii

3 weeks ago


Loughborough, United Kingdom Thermo Fisher Scientific Full time

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

**The Team**:
Day-day delivery of dedicated service, over multiple work streams, within a complex fast paced Customer Service environment. You will act as first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.

What will you do:

- Efficient and accurate entry of orders.
- Is a customer advocate. Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders to address them, providing a high and efficient level of customer service. Takes ownership for customer follow-up and communication.
- Strives to exceed set SL’s and Individual/Department/Company Targets.
- Handles all queries within the established process.
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Effectively plans and prioritises workload every day to avoid backlogs.

What we looking for:

- Track record of being able to multitask and work in a flexible and fast-paced office environment.
- Familiarity and success within a target-driven workplace.
- Previous experience in business administration and data entry.
- Attention to detail.
- Be persistent, self-directed and results oriented.
- Able to influence and work effectively across the organisation.
- Proficiency in English, verbal and written.
- Appreciation and understanding of how to deliver ‘good’ customer service

We offer a competitive salary, a quarterly bonus, and a range of other employee benefits

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.



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