Current jobs related to Mortgage Administrator - Keynsham - Andrews Property Group

An amazing opportunity for an experienced **Mortgage and Protection Administrator **within Andrews **Mortgage Services** has become available now

The M&PA will be responsible for **ensuring effective management and progression** of Andrews’ **mortgage and protection pipeline **along with the management of the EWS system and **identification & referral** of missed business opportunities within the Group. As the Administrator is part of our first line of defence, the Administrator is **expected to help identify potential fraud, understand and practice the operating standards, particularly in respect of complaints, data protection, quality sampling and treating customers fairly.**

This role gives you the amenity to work on a **hybrid basis** so you will be **based in the branch for a few days **and the other a few days you will be working **remotely**

**Why Us?**

**Andrews Property Group** is a **unique estate agent in the UK **owned by a **charitable trust**, we have donated over £10m in agency profits to charities and social enterprises around the world **We are different because we create an exceptional business with an ethical approach at its core**

**Responsibilities involved in the role**:

- **Full Progression of Mortgage & Protection cases** in accordance with the defined process, including **liaising within customers, advisers, lenders and solicitors.**:

- To provide **Management Information Reports**:

- Understand and Practice Andrews’ operating standards, **ensuring that fraud, complaints, data protection, quality sampling and treating customers fairly policies are adhered to at all times.**:

- To **identify non-compliant IO records **and ensure **appropriate remedial work is undertaken**:

- **Identify and refer missed opportunities within the Group **including actively manging the Early Warning System to reduce clawbacks.

**Key Skill Requirements**
- An **ability to demonstrate a clear understanding** of the Andrews’ Operating **standards.**:

- Excellent record keeping **characteristics and attention to detail**:

- Excellent **time management and diary planning capability.**:

- An up to date knowledge and **understanding of Microsoft spreadsheet formula, and the ability to create MI reports.**:

- A can do and **problem solving attitude **to encourage an active team.
- The ability to **demonstrate team player qualities by sharing knowledge and skills to build strong relationships with colleagues** and the wider population within the Group business.
- Provide **excellent customer service at all times**:

- Ensure **all Administrator systems are kept up to date** and are correct throughout all processes.

Join us now and experience an amazing opportunity to be part of an organization that **values Service, Performance and Integrity**

In exchange for your commitment and flexibility, you will be offered a great opportunity to join a **business that believes in nurturing your career, valuing your commitment and rewarding you with an attractive package that really does add up.** Our fantastic benefits package includes:

- **Inspirational training**:

- **Hybrid working**:

- **Office hours 9-17:30, 37.5hrs a week Monday to Friday role**:

- **Exciting career opportunities - (we have good internal progression rates)**:

- **Birthday Day Off**:

- **Pension**:

- **Death in Service Benefit**:

- **Employee Assistance Program**:

- **Referral Program**:

- **Cycle To Work Scheme**:

- **bonus scheme if targets achieved £1000 a year or £250 per quarter**:

- **Optional Health Care Plan**:

- **This is a 5-day working week not 6 like many other agencies**

**Please note - A driving license is essential in consideration for this role.**

**Our values**

We love to work with people who share our values to ensure the highest standards of support for the people who work with us and who are our customers are provided:

- **We treat every customer as our only customer At Andrews, we believe in building successful long-term relationships with our customers**. We do that by putting in the time and effort to understand all their needs and motivations.
- **We value all our people As one united team, we treat everyone with respect, **prioritizing great two-way communication in every department. We honor our commitments and ensure we’re always looking out for each other. Property
- **We are diverse and we are professional**:

- **We believe in giving back** As an estate agent owned by a charitable trust, we do all we can to support charities and social enterprises close to home and abroad. We take pride in our contributions to society and celebrate them alongside our business successes.

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, and listened to and we encourage everyone to fulfil their full potential

**Job Types**: Full-time, Permanent

**Salary**: £21,673.00-£22,500.00 per year