Customer Care Specialist

2 months ago

Bicester, United Kingdom Fresh Direct Full time

Working part time, 25hrs per week. You will work between the hours of 9am-3pm and working 1 in 3 weekends._

At Fresh Direct we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.

**You will;**
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Communicate with internal departments to ensure processes run smoothly

**This is what we are looking for;**
- Previous office/customer service environment
- Be a great listener who can engage with people quickly
- Basic knowledge/experience of MS Office Packages
- Positive can do attitude with the eagerness to build strong relationships

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