Helpdeask Administrator

Multi Trades Recruitment is looking for a Helpdesk Administrator to work with a Facilities Management company.

**About the job**:

- Working between the hours of 06:00 - 20:00
- 7 days a week on a rotational basis
- £10.99 per hour
- Weekly pay
- PERMANENT role

**Responsibilities**:

- Receive and process complaints, comments, or suggestions ensuring these are resolved, where possible, at the first point of contact or escalate through agreed processes.
- Process payments, be responsible for cash handling, and maintain accurate records adhering to all financial and audit requirements.
- Adherence to agreed-upon KPIs, Service Level Agreements, and quality standards to maximize customer satisfaction and drive service efficiencies.

**About you**:

- Working in the office (must live within travel distance to NE12).
- Knowledge of financial and administrative routines.
- Experience using a wide range of ICT systems including Microsoft Office.
- Able to work in a team and performance management.
- Excellent communication & organization skills.