Customer Service Executive

6 months ago


London, United Kingdom Chillisauce Events Full time

Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration.

**The Company**:
Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special.

**The Role**:
**Customer Services Team**:
The Customer Service team currently consists of 6 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan.
- Excellent confident communication skills
- Provide excellent customer service and a winning telephone manner
- Naturally inclined to please and delight customers
- A strong grasp of English language writing skills
- A strong aptitude for numbers and calculating booking balances
- Excellent organisation and multi-tasking skills
- A strong ability to resolve all booking issues
- A strong work ethic and good time management keeping
- Be passionate about organising events and understand the importance of the Hen and Stag weekends
- Previous successful administrative experience is essential

The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment.

**Employee Benefits**:

- Base Salary + incentives for achieving customer satisfaction targets
- 20 days Holidays (increasing every year) + Bank Holidays
- Lovely open plan lively office based in Waterloo
- Monday to Friday 9am-5.30pm
- Relaxed dress code
- Opportunity to visit some of our destinations we sell
- Pension arrangements
- Monthly reward celebrations for delighting customers
- Incentive vouchers for over performing and internal competitions

**To Apply**:
Please send CVs along with covering letter as to why you would be suitable for the role.

Potential start date: As Soon As Possible

**Job Types**: Full-time, Permanent, Office Based (Full Time)

**Salary**: Depending on Experience

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience dealing with complaints?

Work authorisation:

- United Kingdom (required)

Work Location: In person



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