Receptionist

1 month ago

Bristol, United Kingdom Adecco UK Full time

**Full-Time & Part Time - Receptionist - Temp to Perm**

**Salary/Hourly rate**:23,000K FTE - £11 per hour

**Location**: Filton, Bristol

**Working times**:
Full time position: 8am - 5pm (Monday - Thurs) 8am - 1pm Friday (37 hours per week)

Part time position: 07:30am - 10:30am Monday - Friday (17.5 hours per week)

**Starting**:ASAP

**Benefits of temping with Adecco**
- Eye vouchers
- Shopping discounts
- Pensions
- 24/7 Counselling

**Role purpose**

Our client is looking for two individuals (both full time and part-time) to deliver a consistently high-end, accurate hosting experience to all visitors, guests, and employees at the designated site in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment

To be the recognised central point of contact for all badge office operations, delivering a smooth and seamless execution throughout the premises

Demonstrate the core brand values and culture of both the client on site and Adecco's client, promoting a positive image of our customer always

**Duties/Responsibilities**:

- To actively participate and support the development of our client through:

- Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness
- Embodies a high-performance approach and encourages colleagues to do the same through their behaviour

**Hosting & Visitor Management
- Meet, greet, and assist visitors/staff/contractors in a professional and friendly manner ensuring correct passes are issued, accurate information recorded, and relevant messages handed over
- Answer all incoming calls
- handling general enquiries, transferring calls to appropriate person/department, taking messages if necessary and taking responsibility for the switchboard where necessary
- Comply with all Front of House/Reception Manual instructions and/or Assignment Instructions, including any other relevant documents or Customer protocol and use the appropriate management escalation route where necessary
- Produce and maintain any relevant, required documentation in support of the above; proactively refer to and review the published Assignment Instructions and / or Front of House/Reception Manual, familiarising oneself with any changes and provide suggestions to improve or enhance the level of service

**Badging Office Environment
- Role-modelling Adecco's clients core values by ensuring a groomed and professional appearance always; that the uniform (provided) is worn correctly and is clean, pressed and laundered
- Ensuring the highest possible standards with all telephone call management, demonstrating a professional, calm, polite and engaging manner always
- Ensuring all paperwork is correctly filled into the company and Client regulations and satisfaction in an accurate and timely manner
- Helping with any guest queries, client requests or problems and front desk enquiries from couriers, post and correspondence related duties etc. ensuring these are fulfilled and wherever possible, exceed client expectations
- Using client software to process background checks for new starters that may include 5-year address history, 5-year employment history, criminal, financial and sanctions checks and identification checks
- Checking right to work and visa/residence permits to ensure compliance with legislation and client expectations
- Printing new and replacement badges for staff members
- Processing leaver forms accurately and in a timely manner by and ensuring all relevant accompanying documentation are filed promptly and accurately.
- Approving any requests for IT accounts in a timely manner, after verifying the security clearance of the requester
- Ensuring that the badging office areas are consistently kept clean, tidy and in line with Customer presentation standards
- Collaborative approach to working with other internal Client departments to ensure smooth, seamless operations
- Regular review working practices to ensure standards are being met and remain efficient
- Participating in any training which is in place to achieve and maintain the level of service Fulfilling any reasonable requests from the management team

**Required**:

- Experience in customer service/customer facing role
- Flexible, professional attitude
- Reliable and customer focused with a commitment to exemplary service
- Adept at working under pressure
- Outstanding communication skills both written and oral
- Proactive, discreet, and motivated
- Extremely well presented
- Ability to work alone and as part of a team
- Self-aware and motivated
- IT Literate with a good knowledge of Microsoft packages including Outlook and Office

**01179 213 551** and ask for Charlotte.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Charlotte Palmer

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