Housekeeper

3 weeks ago

Aldeburgh, United Kingdom The Hotel Folk Full time

Housekeeper vacancy at The White Lion Hotel, Aldeburgh

White Lion Hotel
Market Cross Place
Aldeburgh
Suffolk
IP15 5BJ

The White Lion are currently looking for a reliable **Housekeeper **to join their friendly team.

Hourly pay: National Minimum Wage

This role is for both weekday and weekend shifts.

**Overall Job Purpose**:
To clean and service all general and guest rooms efficiently and to the highest possible standard.

**Main Responsibilities**:
**Customer Focus**:

- Be friendly and polite to customers at all times.
- Offer assistance to guests and customers where appropriate.
- Ensure that the Head Housekeeper is aware of any special requirements.
- Always check vacated rooms for lost property and ensure that any lost items are handed in and recorded correctly.

**Key Tasks**:

- Clean, tidy and service guest bedrooms and general rooms in accordance with checklists and local standards.
- Replenish linen, toiletries and stationery in each room
- Change linen and towels as required.
- Thoroughly clean all floor and surface areas.
- Help to set up rooms for special events and functions if required.
- Report any faults or damage to the Head Housekeeper as soon as possible.
- Remove all dirty linen, rubbish etc. from rooms, dispose of it correctly.
- Carry out accurate linen checks.
- Keep storage areas clean and tidy.
- Ensure that the correct procedures are followed at all times.
- Always follow health and safety procedures.

**Key Performance Measures**:

- Cleaning standards
- Guest comments/feedback

**Special Requirements**:

- Wear a uniform
- Be able to work flexibly - e.g. working shifts, weekends and public/bank holidays
- Be willing to cover in other hotels within the group

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post.

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