Helpdesk Coordinator

2 months ago

Glasgow, United Kingdom Atalian Servest Full time

**Reference: TS/AA/12-05/368/4/FR2**

**Job Title: Helpdesk Coordinator**

**Salary: £25000**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37.5 hours per week**

**Location: Glasgow**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Glasgow

**Your primary responsibilities will include**:
Helpdesk
- Principle points of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Effective scheduling and planning of tasks for a group of engineers and suppliers within Scotland.
- Fast and accurate generation, and closure, of reactive work orders on the CAFM system.
- Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
- Updating database of quotations, engineering overtime and statutory compliance certification where requested.

Reporting
- Scheduled running of reports from CAFM Concept System and distribution to a nominated person(s).
- Proactive review of operational work in progress and updating account management with contract statistics.
- Providing specific performance reports relating to business area performance across all FM functions.
- Providing figures for monthly KPI reporting

Administration Support
- Updating and recording of statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining register of engineer overtime and holidays.
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.

**Experience and Qualifications**:

- Strong Customer service skills.
- Helpdesk experience in facilities management.
- Strong knowledge of Microsoft Office packages.
- Knowledge and understanding of property-related issues.
- Experience in working to deadlines and effective time management.
- Excellent organisation skills.
- FM experience desirable.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES

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