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Territory Services Analyst

4 months ago

Sevenoaks, United Kingdom Eaglecliff Limited Full time

Exciting opportunity for a Territory Services Analyst to join this Global Media Production Company.
WHY WORK WITH US?
The Territory Services Analyst is a critical onsite role within the UK IT Operation and is responsible for all day to day IT operations, both in person and remotely, with respect to end-user computing across all UK Lines of Business. The role provides first,second and third level support as required, in alignment and partnership with the UK User Services & EMEA IT Operations Senior Manager.
The Territory Services Analyst will, at times, be required to provide off-site technical support (e.g., to Company managed TV Production companies which operate in a temporary remote production location, press junkets and other Business events). This role willalso work as part of a project team to help implement IT infrastructure projects.
Out-of-hours working will be required at times, in order to fulfil client support & provisioning activities.
WHAT YOU'LL DO:
Operations (90%)
- Ensure the delivery of end user computing services and support as per pre-defined SLA's relevant to the UK operation
- Handle and ensure all day-to-day operations are completed within the operation guidelines, policies and processes
- End-user Incident triage and identification of root cause, at both hardware/software level
- Client software patching and automated software distribution
- Client image deployment
- Response to, and remediation of, security related vulnerabilities
- Contribute to a team working towards continuous operational improvement with respect to end-user computing, operations and IT service delivery
- Ensure relevant documentation is developed and maintained
- Participation in IT Change Control and Incident Management processes
- Help maintain the regional client inventory through CMDB processes
Projects (10%)
- Contribute to the development and maintenance of project plans
- Carry out project related activities under the direction of the project lead
WHAT YOU HAVE:

- Extensive hands-on recent experience of working with the following technologies:

- Microsoft/Apple Client Operating Systems and related Microsoft products
- Desktop security solutions including, but not limited to, Mcafee A/V and HIPS
- Desktop imaging tools & methodologies
- Client Encryption tools & methodologies, including Bitlocker, Credent
- End user computing hardware troubleshooting and break/fix
- TV displays & associated meeting room equipment
- A solid understanding of automated software package creation and distribution
- Good knowledge of Active Directory
- Good understanding of Apple OS X
- A solid grasp of iOS and Android mobile platforms
- Conversant with ITIL processes, such as Incident and Change Management
- Superb communication and interpersonal skills
- Ability to build excellent working relationships
- Strong organizational and planning skills including the setting of priorities
- Excellent problem management and problem solving skills
- Ability to understand customer needs and expectations, provide excellent customer service
- Ability to make effective tactical decisions under pressure
- Excellent technical problem solving abilities
- Experience of Global, multicultural, and cross-organizational environments
HOW WE TAKE CARE OF YOU:

- Competitive salary, with annual bonus eligibility.
- A choice of comprehensive health plan options that fit your lifestyle including private medical insurance.
- Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave.
- Participate in extensive learning & development opportunities at all levels, including curated instructor-led classes and high impact online resources.
- Build your community by joining our Employee Business Resource Groups, and our racial equity and inclusion strategy.
- Access to an employee online store filled with a variety of discounted Media products.
- Watch the newest movies and TV shows at our exclusive employee screenings at work.
- Automatic enrolment in the Company's Pension Plan
- Free counselling and advisory service.
- The opportunity to attend various social events in our state-of-the-art offices in Paddington.
- In addition to the above we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more)