Sales Coordinator

4 weeks ago

Norwich, United Kingdom Cornwall Insight Full time

Cornwall Insight is a leader in research, analysis, consulting, and training in net zero transition and energy markets. Our market-leading learning and development service delivers a range of online training courses for different knowledge levels, suitable for those new to the sector and for those requiring more advanced training on specific topics.
We are seeking a Sales Coordinator to join our Training team in our Norwich HQ and help deliver great outcomes for our training customers. The role holder is required to support the functioning of the Training service within the Markets teams by managing client sales, enquiries, and analysing and reporting management information for use in business reporting and planning.
You will also be responsible for liaising with colleagues to ensure training materials are kept up to date and overseeing processes to manage the resourcing of training delivery.
As Cornwall Insight digitalises its services, the role holder will play an integral part in ensuring our client-facing and internal processes are optimal.** **You will also be supporting our Norwich office with elements of general office support/facilities management as required.

**This is a hybrid role, where you have the flexibility to work from home, although we expect you to be in the office at least 2 days per week. Your contracted hours are 37.5 hours per week.**

Key Responsibilities
- Ensuring all customer bookings are accurately recorded for efficient customer service delivery and invoicing
- Responsible for processing customer bookings across a number of sales channels and taking customer payments
- Dealing with general customer enquiries related to our learning and development service
- Ensuring all customer bookings are accurately recorded for efficient customer service delivery and invoicing
- Responsible for producing and analysing sales data and other management information relevant to our learning and development service
- Work with the GB Head of Training to manage our online learning and development service, including scheduling training courses and internal resources and the continued development of our digital services
- Interacting with our Marketing team to promote training, update website content and other relevant products
- Work with our Finance Team to ensure invoicing and monthly revenue reconciliation processes work effectively
- Working with the whole team to provide general office support where required
- Take a proactive role in the team, contributing ideas and learnings to the business and customers
- Undertaking facilities management tasks as needed for our Norwich premises such as facilitating booking of trades for maintenance and replenishing staff food and beverages.

Skills, Knowledge and Expertise
- Strong analytical, organisational, and time-keeping skills
- MS Excel skills
- Self-starter able to meet deadlines
- Interest and curiosity in the energy market
- Excellent communication skills

**Benefits**:

- Company bonus scheme
- Private medical healthcare
- Contributory pension scheme
- 25 days holiday per annum, increasing by 1 day for each year of service up to 5 years
- Annual wellbeing day
- Annual volunteering day
- Ability to buy additional holiday through salary sacrifice
- Perkbox discount scheme
- Death in service benefit
- Company sick pay
- Parental leave pay
- Cycle-to-work scheme
- Monthly employee value awards
- We are proud to be recognised by the Financial Times as a leading management consultancy in the Energy, Utilities & Environment Sector. We have been accredited with Investors in People Silver and won Business of the Year and Employer of the Year at the Norfolk Business Awards 2021, as well as the Outstanding Achievement award in 2022.
- You can find us in Norwich, London, Dublin, and Melbourne, offering a flexible way of working and putting our people at the very heart of everything we do.

About Cornwall Insight
- Cornwall Insight is the pre-eminent provider of research, analysis, consulting and training to businesses and stakeholders in the Great British, Irish and Australian energy markets. We leverage a combination of analytical capability, a detailed appreciation of regulation codes and policy frameworks, and a practical understanding of how markets function.**Application Deadline**

March 03, 2024

**Department**

Market Intelligence

**Employment Type**

Permanent - Full Time

**Location**

Norwich

**Workplace type**

Hybrid

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