Senior Tech Support Engineer

5 days ago

StainesuponThames, United Kingdom Career Moves Group Full time

**Senior Tech Support Engineer**
**Location**:Staines
**Length**:12 months
**Rate**:£190-214 per day
**Hours**: 9-6pm

**Responsibilities**:

- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wirelesssystems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.

**Skills:**:

- Bachelors in Computer Science (or related technical degree) or 1+ years of related experience within technical support or software coding environment?
- understanding of Object-oriented programming languages like Java.
- Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Strong Experience with relational databases (e.g. MySQL, Oracle).
- Strong Experience using Linux/Unix.
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Personal commitment to quality and customer service.
- Ability to multi-task and efficiently manage the case queue.
- Should be a team player working efficiently in a collaborative environment.
- Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers).
- Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.

**Desired Skills**:

- Experience providing SaaS / PaaS support.
- A fundamental understanding of ITIL framework.
- Experience in developing, maintaining or supporting Web Applications.
- Knowledge of command line tools for log analysis such as awk, grep, sed...

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