Restaurant Host or Hostess

Bombay Story is an informal, modern, genuine Indian kitchen, the concept is based on the highest quality Indian street and home cooked food. Salads, grills and breads feature in a short, but well thought out, versatile all-day menu.

Bombay Story is Fulfilling, Colourful, Fun, Edgy, Multicultural, Fast, Casual, Global influence, Young, Dynamic and Affordable. we love the idea of people enjoying our dishes without thinking they have sacrificed an ingredient or flavour in order to conform to the health eating.

The Bombay Story team are passionate individuals with big personalities, but most importantly, they love service excellence delivered in our own unique, upbeat and vibrant style.

We are looking for a professional Host or Hostess to join our team and be the first point of contact

for our guests. You will need to be at the service of our guests from the moment they arrive till they

leave and ensure they have an excellent experience. Your contribution will directly impact the

quality of the ambiance and atmosphere we offer our customers, therefore drive footfall and

profits.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting

customers to the dining and bar areas. For this role, you should have solid organizational and people

skills to make sure our guests have a positive dining experience from the moment they arrive till

their departure. You should also be available to work in shifts.
- A career development pathway and support with qualifications - linked with increases in salary
- A comprehensive and supportive induction programme to ensure confidence and competence

**_The Role_**
- Welcome guests to the venue
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Gather customer’s feedback
- Monitor customer satisfaction while dining and alert the area's responsible staff.
- Greet customers upon their departure.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events.
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Occasionally taking customer orders and delivering food and beverages
- Good knowledge of the menu and specials.

**_Skills & Competences_**
- We up skill and train people with personalities so no previous experience is required BUT experience in the personality department is key
- A good understanding of IT and POS systems
- Excellent communication skills

**_Qualifications and Requirements of the position_**
- English as a first or second language (spoken, written and reading)
- Additional education, training, certificates, or experience may be required.
- Meets state minimum age to serve alcohol.
- Availability to work nights, weekends, and holidays.
- Positive, engaging personality and professional appearance.
- Basic math and computer skills.
- Exceptional interpersonal and communication skills.
- Strong task and time management abilities.
- Eye for detail and understanding of drink mixing tools and techniques.
- Well groomed and presentable
- Discretion and Loyalty
- The ability to multi task
- Excellent timekeeping
- Flexible working hours (incl. working on bank holidays)
- Any necessary working permits

INDFOH