Customer Service Advisor
5 months ago
**Job description**
**Customer Service Advisor - 4 DAY WEEK**
We are currently looking for Customer Service Advisor no experience necessary looking for a new opportunity in the Norwich area. Servicing a well-established renewable energy product company. The company offer a monthly salary plus commission on top, full training will be provided. This is the perfect job for someone who would like to get work within an office environment and progress their career within the customer service industry.
**Salary**: £20,300 per annum basic up to £45k with commission
Job Title: Customer Service Advisor
Hours: 9am-6:15pm Monday-Thursday
Location: Norwich, Hellesdon
**Duties**:
- Provide excellent customer service while maintaining a professional attitude.
- Answer incoming customer service inquiries.
- Resolve customer complaints and inquiries in a timely manner.
- Process customer orders in a timely and accurate manner
- Maintain customer records and enter data into computer systems.
- Booking in customers for a technician to access the property.
- Be able to work well under pressure.
**Requirements**:
- Previous experience in a customer service role
- Excellent communication and people skills
- Strong organizational and critical thinking skills
- Ability to work independently and part of a team.
- Being computer literate
Empowering People with Opportunities.
Swanstaff is an equal opportunities employer.
**Job Types**: Full-time, Permanent
**Salary**: £10.41-£10.42 per hour
**Benefits**:
- Canteen
- Employee discount
- Flexitime
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Flexitime
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Hellesdon: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: SH/WATT/23
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