Virtual Assistant

3 weeks ago

Coventry, United Kingdom The Cleaning Post ltd Full time

Virtual Assistant - Cleaning Agency

Company Overview:
At The Cleaning Post ltd we specialize in providing top-notch cleaning services to our valued clients. Our mission is to exceed expectations with every clean, ensuring homes and businesses sparkle with cleanliness and hygiene. As we continue to expand, we are seeking a dynamic Virtual Assistant to join our team and play a pivotal role in managing our cleaners, bookings, and administrative tasks.

Position Overview:
As a Virtual Assistant for The Cleaning Post ltd, you will be responsible for overseeing various aspects of our cleaning services operations. From recruiting and managing cleaners to scheduling bookings and handling administrative tasks, you will be a crucial link between our clients and our team of dedicated cleaners.

Key Responsibilities:

- Recruitment and Onboarding: Source, screen, and onboard qualified cleaners to meet the demands of our growing client base.
- Schedule Management: Efficiently manage cleaner schedules to ensure optimal coverage and timely completion of services.
- Client Communication: Act as the primary point of contact for clients, addressing inquiries, scheduling appointments, and ensuring customer satisfaction.
- Quality Assurance: Monitor and maintain high-quality standards in our cleaning services, conducting regular client follow up and implementing improvement initiatives.
- Administrative Support: Assist with various administrative tasks such as invoicing, data entry, and maintaining accurate records.
- Problem Solving: Proactively identify and resolve any issues or challenges that may arise, ensuring smooth operations and client satisfaction.

Qualifications:

- Proven experience as a Virtual Assistant or in a similar administrative role.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using virtual communication tools and scheduling software.
- Knowledge of the cleaning industry or related field is a plus.
- Ability to work independently with mínimal supervision, while also being a team player.

**Benefits**:

- Competitive compensation package.
- Flexible work hours and the opportunity to work remotely.
- Growth and development opportunities within a rapidly expanding company.
- A supportive and collaborative work environment where your contributions are valued.

How to Apply:
Join The Cleaning Post Ltd and be part of a team that is committed to excellence in cleaning services and customer satisfaction

**Job Type**: Part-time

Pay: From £12.50 per hour

Expected hours: 15 per week

**Benefits**:

- Casual dress
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Are confident in your ability to learn and operate IT and Software platforms that you haven't used previously?

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 23/05/2024

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