Service Desk Administrator

1 month ago


Hassocks, United Kingdom Avtrade Ltd Full time

**Function**:
Work alongside other members of the IT Department to provide technical support to all departments within Avtrade. First line support L1 to Avtrade staff for IT issues. Training will be provided in all aspects of the role.

**Responsibilities**:

- Administration of Freshdesk software.
- Answering support calls
- L1 support for Dell desktop systems, software and other hardware.
- Escalate issues to L2 support within a set KPI.
- Basic Quantum administration ( ERP System )
- Install & setup new desktop computer systems to defined guides & standards
- IT /Phone systems, provision of handsets & support
- Maintaining IT documentation
- Liaise with internal departments as the nature of the specific task may require
- Understand and adhere to Export Control regulations where relevant.
- Assist the IT department with all tasks as required
- Any other duties as requested

**Requirements**:

- Practical knowledge of Windows 8 or 10 ( additional training provided )
- Some experience of MS Window Server 2012/2016/2019 would be preferred
- Practical knowledge of standard computer hardware
- Strong communication skills at all levels, verbal and written
- Ability to logically fault find and analyse problems
- Ability to prioritise and manage workloads
- Good administration, organisational and time management skills
- Professional and courteous telephone manner
- Flexible and adaptable with ability to use own initiative
- Self motivation and desire to succeed in a busy environment
- Service desk operates from 7am through to 7:00pm Monday to Friday, flexibility is required to enable cover for specific tasks.

**Job Types**: Full-time, Permanent

**Salary**: £20,070.00-£22,195.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hassocks, BN6 9JQ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT Support: 1 year (preferred)

Work Location: One location

Application deadline: 07/04/2023
Reference ID: SDA -IT



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