Security Supervisor

6 months ago

Liverpool, United Kingdom Samson Security, Fire & Facilities Full time

At Samson Security, we pride ourselves on being at the forefront of such a diverse and demanding industry and one of the largest and most professional providers of security guarding services to the NHS, Housing Association and other clients. Our clients and their service users are at the heart of our decision making and as one of our security officers you will be representing the company on the ground and in a front facing role to the client. Understanding our clients needs and being able to deliver an outstanding service for them is imperative to us. Therefore you must be professional, punctual and presentable.

There will be plenty of opportunities for additional hours for anyone that may need extra hours occasionally. As Samson Security is a 24 hours service provider, there is a requirement within this role for a mixture of working shift patterns as per operational requirement.

**The role**:

- Reports to Operations Manager
- HQ is based in Liverpool, Sites cover Merseyside regions
- Ensure the effective day to day management of a large team of security officers by working collaboratively with our clients
- Ensure all duties are rostered with correctly trained staff in accordance with contractual requirements
- Training new staff on site
- Maintain a harmonious relationship with the customer, ensuring that all needs are met and a high standard of security is provided at all times
- Monitoring of relevant Key Performance in accordance with the contract
- Support all security operations in compliance with all Statutory, Company, Legal and Contractual requirements.
- Ensure assignment instructions, Standard Operating Procedures (SOP’s) and any other relevant Security Manuals are updated and maintained in response to incidents.
- To be available on call, in case of emergency.

**The person**:

- Holder of an SIA licence and preferably CCTV License
- Excellent customer service skills and leadership skills
- Proven experience of handling and responding to emergencies
- Have at least 2 years’ experience as a site supervisor
- Have excellent communication, organisation and problem-solving skills
- Polite and courteous when dealing with staff and clients
- Ability to successfully building relationships
- Awareness of financial and corporate responsibilities
- Some understanding of Health & Safety processes and procedures

Benefits include:

- 20 days holiday (plus Bank Holidays)
- Use of a pool vehicle
- Enrolment into NEST pension

**Why Samson Security Limited?**

At Samson Security we understand the importance of security, whether it be for your business or home. As Merseyside’s only privately owned monitoring station, we deliver a range of fully integrated services including security, fire and facilities management to customers on both a local and national scale.

Notably one of the most technologically advanced in the country, our Alarm Receiving Centre/Remote Video Response Centre (ARC/RVRC), also referred to as ‘The Vaults’, spans across 5000 sq ft and is SSAIB accredited, as a result of its maximum state-of-the-art facility which excels the codes of practice confined to BS 5979 requirements, which details the legalities of remote centres that receive signals from electronic, fire and security systems.

From electronic security installations to remote video surveillance and facilities management, our fully qualified staff members have the knowledge and expertise needed to provide comprehensive care, eliminating the need for outsourcing. By offering such a diverse portfolio, we are able to tailor our advanced security solutions to meet your specific needs and requirements. Likewise, our total security package can be adapted to allow you to cherry pick what suits you best.

Samson Security Ltd is a recognised SSAIB organisation and holds SIA approved contractor status for the provision of Security Guarding, Key Holding and CCTV services.

Employment in this post is dependent upon obtaining security clearance; this requires a current passport and 5 years’ residency within the UK. A full and comprehensive 5 year work/education history will also be required.

The role will be working in a 4 on, 4 off shift pattern and applicants must be flexible to work day or night shifts.

**Salary**: £12.00 per hour

Expected hours: 36 - 48 per week

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Overtime

**Experience**:

- security: 2 years (required)
- Supervisory Security: 2 years (preferred)

Licence/Certification:

- First Aid Certification (required)
- SIA Door Supervision License (required)
- Driving Licence (required)
- Enhanced DBS (preferred)

Work Location: In person

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