![Citizens Advice York](https://media.trabajo.org/img/noimg.jpg)
Armed Forces Covenant Sponsored Trainee
2 weeks ago
The main aim of these posts is to provide high quality advice training (General Help Quality
Mark standards and AQS accredited) for four people, with an aim to move them into paid
advice positions within both Citizens Advice York and the wider Citizens Advice England and
Wales network.
The successful applicants will complete a 25 hour per week, 12 week training course which
may be undertaken both in our office and at home. The course consists of e-learning with
testing, observation of experienced advisors out in the field and observed and tested advice
sessions. The training will be delivered within the aims, policies and principles of the Citizens
Advice Service.
Note: This job involves work with vulnerable clients and therefore Disclosure and Barring
Service (DBS) check is required for all successful applicants.
For more information, or if you’d like to discuss the position informally first, please contact
1. Advice and Social Policy
1.1. Training to deliver and develop a generalist advice service to AQS standard
1.2. Provide data and case studies to the fundraising team for reporting and campaigning
1.3. Undertake follow-up work including mock tests and written case studies for checking
1.4. Ensure that all live training with clients conforms to Quality Mark and Citizens Advice
requirements and follows casework management procedures
1.5. To be responsible for the management of own training programme and to be aware
of time limits involved and work within the available resources
1.6. Maintain case records in accordance with quality standards and agency procedures
when live training is undertaken
1.7. Identify and carry out appropriate social policy work
1.8. Identify when to refer clients for specialist advice within and beyond the Citizens
Advice York
1.9. Ensure the training is undertaken in accordance with contractual requirements and
meets the agreed targets
1.10. Work cooperatively with other members of the team to develop good relationships
and collaborative working
2. Administration
2.1. Keep all advice reference materials and information resources updated, eg
AdviserNet, legal reference books, QuickCalc
2.2. Use IT for case recording, document production, statistical recording and other
information required for reports on the service.
3. Professional Development
3.1. Keep up to date with legislation, policies and procedures relating to generalist advice
work and attend appropriate training is policy changes occur during the training
period
3.2. Attend relevant internal and external meetings as agreed with your supervisor
3.3. Prepare for and attend supervision sessions / team meetings as appropriate.
4. Other duties and responsibilities
4.1. Contribute to monitoring and evaluation of the service to inform decisions about
future commissioning of outreach advice services
4.2. Uphold the aims and principles of the Citizens Advice service, including promotion of
equal opportunities and challenging discrimination
4.3. Abide by health and safety guidelines and share responsibility for own safety and
that of colleagues
4.4. Carry out any other tasks that may be within the scope of the post to ensure the
effective delivery and development of the service.
**Job Type**: Part-time
Pay: £11.96 per hour
Expected hours: 25 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Armed Forces: 1 year (preferred)
Work Location: In person
Application deadline: 05/07/2024
Expected start date: 05/07/2024
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York, United Kingdom Citizens Advice Full time**Position**: Armed Forces Covenant Sponsored Trainee Opportunity **Location**: York **Closing date**: 02 April 2024 **Role details**: Job title: Armed Forces Covenant Sponsored Trainee Opportunity **Location**: York **Salary**: £11.96 p/h Salary pro rata: No Hours per week: 25 Type of contract: Fixed term End date of...
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York, York City, United Kingdom Citizens Advice Full timePosition: Armed Forces Covenant Sponsored Trainee OpportunityLocation: YorkClosing date: 02 April 2024Role details:Job title:Armed Forces Covenant Sponsored Trainee OpportunityLocation:YorkSalary:£11.96 p/hSalary pro rata:NoHours per week:25Type of contract:Fixed termEnd date of contract:01/08/202402/04/2024Interview date:09/04/2024The main aim of these...
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