Armed Forces Covenant Sponsored Trainee

2 weeks ago


York, United Kingdom Citizens Advice York Full time

The main aim of these posts is to provide high quality advice training (General Help Quality

Mark standards and AQS accredited) for four people, with an aim to move them into paid

advice positions within both Citizens Advice York and the wider Citizens Advice England and

Wales network.

The successful applicants will complete a 25 hour per week, 12 week training course which

may be undertaken both in our office and at home. The course consists of e-learning with

testing, observation of experienced advisors out in the field and observed and tested advice

sessions. The training will be delivered within the aims, policies and principles of the Citizens

Advice Service.

Note: This job involves work with vulnerable clients and therefore Disclosure and Barring

Service (DBS) check is required for all successful applicants.

For more information, or if you’d like to discuss the position informally first, please contact

1. Advice and Social Policy

1.1. Training to deliver and develop a generalist advice service to AQS standard

1.2. Provide data and case studies to the fundraising team for reporting and campaigning

1.3. Undertake follow-up work including mock tests and written case studies for checking

1.4. Ensure that all live training with clients conforms to Quality Mark and Citizens Advice

requirements and follows casework management procedures

1.5. To be responsible for the management of own training programme and to be aware

of time limits involved and work within the available resources

1.6. Maintain case records in accordance with quality standards and agency procedures

when live training is undertaken

1.7. Identify and carry out appropriate social policy work

1.8. Identify when to refer clients for specialist advice within and beyond the Citizens

Advice York

1.9. Ensure the training is undertaken in accordance with contractual requirements and

meets the agreed targets

1.10. Work cooperatively with other members of the team to develop good relationships

and collaborative working

2. Administration

2.1. Keep all advice reference materials and information resources updated, eg

AdviserNet, legal reference books, QuickCalc

2.2. Use IT for case recording, document production, statistical recording and other

information required for reports on the service.

3. Professional Development

3.1. Keep up to date with legislation, policies and procedures relating to generalist advice

work and attend appropriate training is policy changes occur during the training

period

3.2. Attend relevant internal and external meetings as agreed with your supervisor

3.3. Prepare for and attend supervision sessions / team meetings as appropriate.

4. Other duties and responsibilities

4.1. Contribute to monitoring and evaluation of the service to inform decisions about

future commissioning of outreach advice services

4.2. Uphold the aims and principles of the Citizens Advice service, including promotion of

equal opportunities and challenging discrimination

4.3. Abide by health and safety guidelines and share responsibility for own safety and

that of colleagues

4.4. Carry out any other tasks that may be within the scope of the post to ensure the

effective delivery and development of the service.

**Job Type**: Part-time

Pay: £11.96 per hour

Expected hours: 25 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Armed Forces: 1 year (preferred)

Work Location: In person

Application deadline: 05/07/2024
Expected start date: 05/07/2024



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