Trainer / Quality Control Assessor

2 days ago


Redditch, United Kingdom Arcus FM Full time

Overview:
Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you want to be instrumental in providing the best customer service?

If yes, then read on...

Arcus FM is actively looking for a Quality Control Assessor to join our operational team.

At Arcus FM, our people are at the heart of what we do, that’s why we continually invest and encourage them to develop and progress within our business.

You will be joining a welcoming and dynamic team of professionals who are supportive, dedicated, and always looking for ways to improve our processes in order to provide the best customer service possible.

About the Job:
It is the responsibility of the quality team to engage colleagues and ensure they are trained appropriately to be the best they can be in the role that they do.

These forms are living documents which are constantly evolving, and you will own and maintain them as new clients come on board or processes change and mature, identifying improvements where appropriate.

In order to ensure all key functions are aligned, routine calibration sessions are vital for monitoring the quality of the interactions. These sessions are an opportunity to discuss issues and trends, as well as to initiate additional training sessions.

The quality assurance team conducts and owns these calibration sessions, you will ensure all stakeholders are aligned on the operational objectives.

It is also key to ensure we report on all the available data/monitoring/audits and feedback to the operational managers and the training team, to drive improvements and aid further development of our colleagues and improve the department quality standards.

Our goal - to always look to improve the service we offer our customers.

To be successful you will have:
**When you join us, you will receive**:

- Salary: £27,750 per annum
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Salary Sacrifice Electric Vehicle Scheme
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q / Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres

**‘apply’ **button.



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