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Adventure Instructor Level 3

3 months ago

Conwy, United Kingdom Adventure Parc Snowdonia Full time

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor/outdoor Wave Garden Spa. We also launched showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for **Senior** **Adventure Team Instructors** who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin indoors operations, ensuring customers receive an outstanding customer experience.

**Main Duties and Responsibilities**
- Be a key player in the safe and appropriate operation of the Adrenaline Indoors and Surf Lagoon activities
- Lifeguard the lagoon and work within all aspects of the Adrenalin Indoors facility
- Deliver exceptional levels of customer satisfaction
- Be focused and vigilant, ensuring each customer is monitored constantly during their Surfing and Adrenalin Indoors sessions
- Carry out rescues should customers get into difficulty
- As required, carry out appropriate safety checks of equipment
- Maintain a tidy and proper working environment for all staff and customers
- Confidently deal with and report any first aid incidents
- Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
- Attend frequent training sessions
- Any other duties as appropriate

**Key Skills / Experience Requirements**
- An energetic, confident, friendly and motivated personality
- Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
- Confident in swimming in open water
- Highly focused on delivering excellent customer service
- High levels of focus and concentration
- A valid DBS disclosure
- A good level of personal fitness (ability to swim 400 metres in 8 minutes)
- Ability to work using your own initiative, autonomously as well as part of a team
- A flexible approach to work with a positive attitude
- Good time-keeping skills
- Personal commitment to improving your own knowledge and skills
- Understanding of adventure activities and its culture

**Desirable experience and skills**
- Experience of maintenance and safety checking of adventure activity equipment
- Welsh Speaker
- Experience using high ropes/ rigging equipment
- An ERCA qualification or higher
- Lifeguard qualification (Beach)
- Minimum of 1-year experience in a similar role
- Valid First Aid Qualification
- Understanding and knowledge of surfing and its culture

**Additional Information**
- Training and support to succeed in your role
- Flexible working hours
- Pay rate that exceeds the National Minimum Wage
- Great benefits including staff surf, Ninja Assault access and family and friends discounts
- Food and beverage discounts
- Access to our brand-new Employee Assistance Programme

**Type of Contract**:Seasonal, hours to be discussed at interview.

**Job Types**: Part-time, Fixed term contract, Zero hours contract

**Salary**: £11.50 per hour

Schedule:

- Weekend availability

Ability to commute/relocate:

- Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person