Dental Treatment Coordinator

3 weeks ago

Winchester, United Kingdom Portman Dentex Full time

Are you passionate about providing exceptional patient care? Do you thrive in a dynamic, multi-specialist dental practice environment? Join our team at City Bridge Dental where we prioritise patient well-being and excellence in dental care.

About Us:
City Bridge Dental is a leading private dental multi-specialist practice located in the heart of Winchester. We are committed to delivering personalised, high-quality dental services to our valued patients. With a team of skilled specialists and a focus on advanced technology, we strive to create positive experiences and lasting smiles.

Position Overview:
We are seeking a dedicated and compassionate Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be the first point of contact for our referred patients, providing outstanding customer service and support throughout their dental journey. You will play a pivotal role in ensuring a seamless experience from appointment scheduling to treatment coordination.

**Responsibilities**:

- Schedule appointments and manage the appointment calendar efficiently
- Communicate with patients regarding treatment plans and financial arrangements
- Coordinate referrals to specialist providers as needed
- Develop relationships with local dentist to build incoming referrals
- Address patient inquiries and concerns promptly and professionally
- Maintain accurate patient records and update information as necessary
- Collaborate with clinical staff to optimise patient care and satisfaction
- Assist with administrative tasks to support the smooth operation of the practice

**Requirements**:

- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in dental software systems (e.g. SOE) is desirable
- Ability to multitask and work effectively in a fast-paced environment
- Compassionate demeaner and a genuine desire to help others

What’s in it for you?
- Full - Time: 40 hours per week, Monday - Thursday 08:15 - 17:30 & Fridays 8:15 - 16:15
- Practice bonus scheme - our colleagues are key to Portman’s success, so you’ll be entitled to a bonus based on your practice’s performance
- Excellent pay in line with a private specialist practice
- Special days - in addition to your holiday allowance and bank holidays, you are also able to take special days off for occasions such as your birthday, getting married, moving house and more
- Opportunity to buy up to an additional 3 annual leave days per year
- Enhanced maternity and paternity leave
- Paid company sick pay
- Life assurance contributory pension scheme
- Employee Referral Scheme - earn up to £3,000 per referral
- Employee Assistance Programme - 24/7, 365 days a year confidential helpline and counselling service providing help and advice on a range of issues
- Cycle to work scheme
- Benefits platform with access to discounted shopping, cinema, travel, and much more

If you would like to find out more about joining Portman as a Patient Care Coordinator, please feel free to review our website for more information or check out our excellent colleague reviews on Indeed and Glassdoor. Alternatively, you are welcome to share this opportunity with your friends and professional network.

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