Mini Cab Phone Operator Based in E4

3 weeks ago


London, United Kingdom Mount Cars Ltd Full time

**Job Title**:Minicab Office Telephonist

**Hours**:Saturday 0900/1800

**Main purpose of job**: To be responsible for taking telephone booking and liaising with the shift controller.

**Responsible to**:Company Director

**Main tasks of job**:

- Taking telephone calls from customers and taxi drivers.
- Taking immediate and advanced bookings, including out of town trips.
- Data input into our computer systems.
- Process credit card payments
- Dealing with customer enquiries
- Direct customer complaints to the shift controller
- Contribute to the continuous improvement of service provision
- General office / housekeeping duties.

**Skills required**:

- Confident and polite telephone manner.
- Clear telephone voice.
- Attention to detail.
- To record all information accurately
- The ability to work quickly and accurately under pressure.
- Excellent computer and keyboard skills.
- Excellent customer care skills.
- The ability to deal with difficult calls in a calm and professional manner.
- An awareness of confidentiality issues.
- Good time-keeping and reliability.
- Positive attitude towards work.
- The ability to work individually and as part of a team.

The above is not an exhaustive list of duties / requirements and you will be expected to perform different tasks as necessitated by your role within the business and the overall objective of the business.

**Job Type**: Part-time
Part-time hours: 9 per week

**Salary**: £9.50 per hour

Schedule:

- Weekends only

Ability to commute/relocate:

- London, E4 8HH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Telephony: 2 years (required)
- Mincab/Taxi Office: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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