Health Care Assistant

7 months ago

Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

We are a busy Children's Outpatient Department across various sites at East Lancashire Hospitals, including Burnley General Hospital and Royal Blackburn Hospital.

To assist the Paediatric Outpatient Team by providing a high-quality service within the outpatient setting, ensuring the smooth running of outpatient clinics, meeting the needs of the children and their families, responsible for liaising with appropriate staff.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognizSed for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
- Provide an efficient and quality reception service for all visitors when required to do so and promote a welcoming environment.
- Providing a non-judgmental approach in this sensitive area of work.
- Maintain stock levels of all relevant forms/information leaflets etc. within the clinic rooms
- Answer the telephone in a courteous manner, dealing with queries, taking messages and referring calls to the appropriate person as necessary in accordance with guidelines of confidentiality.
- Ensure the safety of patient records and information at all times in this sensitive area of work.
- Assist with general clerical duties, photocopying as required.
- Maintain confidentiality. To follow written protocols when dealing face to face / telephone liaison with patients.
- Communicates effectively and appropriately when dealing with conflicts arising within the Outpatient department.
- To work independently without any direct guidance or supervision from staff.
- To liaise with the wider multi-disciplinary team and other agencies.
- To be aware of and respect the differences within cultural, ethnic and social backgrounds.
- To promote health and wellbeing for the children and their families.
- Recognise own professional boundaries, seeking advice and support as necessary.
- To be aware of the signs and symptoms of illness in children and act accordingly.
- Ensure that all equipment and toys meet safety standards
- Organise own workload
- To maintain good working relationships with other members of Paediatric Team and the associated multi-disciplinary team.
- Ensure when exposed to bodily fluid, that adequate precautions are taken to minimise the risk of cross infection in related to the safe disposal of bodily fluids.
- Assist with the smooth running of the clinics to enable the service to be effective.
- Provide reassurance support to children and carers/parents.
- To obtain children’s growth measurements and to record these within the medical records.
- To ensure the clinic environment is adequate for its intended purpose.
- Responsible for cleaning equipment in the weighing room.
- Responsible for annual maintenance of equipment in the weighing room.
- Participate in the induction and orientation of new staff/students to the department
- To adhere to the Trust uniform policy

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