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Customer Service Advisor

4 months ago

Douglas, United Kingdom Lloyds Banking Group Full time

End Date

Monday 24 April 2023

Salary Range

£21,200 - £23,400

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

A Fixed Term Contract until 17th February 2024. This is a full or part time opportunity working up to 35 hours a week in our Community Banking branches based in the Isle of Man.

**Job Description**:
Our Community Banking branches are an integral part of Lloyds Bank Commercial Markets - providing vital services to the Islands' communities.

And with an employee benefits package you can tailor to suit your lifestyle a customer service role with us brings many exciting rewards...

For starters, we'll give you a competitive salary and bonus opportunity of c5-10%.

As well as giving you the following benefits:

- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
- Share schemes

You'll also get a Flex cash pot of 4% salary, which you can take as cash or spend on a wide range of options such as:

- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical insurance you'll receive to family members including enhanced cancer cover.
- A Flex Card providing up to 15% discount with a number of well-known retailers.

We also have free health and well-being offerings.

So you can be sure we're investing in your future.

Our branch colleagues are passionate about making a difference to customers, businesses and communities.

Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.

But we're also driven by a clear purpose: to Help Britain and the Islands recover.

Working part time you could be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks.

You’ll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

We just need you to demonstrate the following qualities:

- Honest and genuine, caring about helping people with their finances (no previous banking experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
- The flexibility to work in branches across the area and occasional Saturdays when needed.

We'd also ideally like you to possess any necessary residency license permissions.

What else will we provide?

From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

Together we'll make it possible

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.