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Repairs Scheduler

4 months ago

London, United Kingdom Akton Recruitment Full time

Repairs Scheduler
Initial 3-month contract
£22 an hour, umbrella
Southwark

Job Purpose:

- Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
- To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
- Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
- To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
- To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
- To answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.

Key attributes required:
- Good knowledge of building maintenance, including basic structural issues. (E)

Good knowledge of different property types as well as different types of construction
- NVQ or equivalent
- Previous experience of working in a similar role within building repairs / maintenance. (E)
- Significant experience of diagnosing & logging repairs. (E)