Business Support Lead

2 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**

The Business Support Lead will manage the business infrastructure in Student Wellbeing & Inclusion to support a varied and wide-ranging function that has responsibility for student counselling, wellbeing services, disability services, Chaplaincy, Safeguarding, GBV and Fitness to Study.

You will ensure the provision of professional, efficient, and effective administrative support across the different elements of the Wellbeing & Inclusion Team, through the delivery of frontline services provided sensitively, with a high degree of discretion and diplomacy, strict confidentiality, and the empathy needed to deal on a regular basis with troubled individuals calmly and effectively.

You will also be a member of the Student Wellbeing & Inclusion Leadership Team, driving, project managing and championing change and continuous service improvement for the benefit of our students and colleagues. The post holder will work closely with the Head of Student Wellbeing & Inclusion and will support the administration of University committees and Fitness to Study procedures.

**Main Duties and Responsibilities**
- **Manage the Business Support Team** to deliver front line administrative services and support. Responsible for the recruitment, development, performance management of the team and making sure staff are deployed appropriately to cover business as usual, ad hoc priorities and new initiatives, ensuring service continuity. Develop, implement, and monitor the staff induction programme for all functional areas of Wellbeing & Inclusion
- **Undertake a full review of current administrative business processes** and, with reference to other University Services administration areas and external networks, identify best practice. Work with the Service to introduce improved procedures across Student Wellbeing and Inclusion. The postholder will drive change, process improvement and lead on the delivery of value and efficiency in line with the Function's objectives.
- **Project manage change initiatives** on behalf of the service, balancing multiple competing demands. This will include successful implementation of a new Case Management system, aligning records management procedures. An objective running through any change initiative will be to reduce time spent on administrative matters to maximise student contact time.
- **Support a new service ethos, influencing colleagues to implement cultural change** and new ways of working, ensuring new procedures are fit for purpose and have a positive impact on the student experience.
- **Provide professional administrative expertise and support** to the Head of Service and Leadership Team on effective and efficient governance, use of resources, service developments and their implementation across Wellbeing & Inclusion. Contribute to longer term strategic planning work. Ensure the Leadership Team is kept abreast of new HR, financial, health and safety, administrative policies and processes and their implications, where applicable, for the service. Lead on any resulting changes required to local processes.
- **Lead compliance with GDPR**, providing guidance to the Head of Service and colleagues in line with University policy. Manage the team to ensure timely and accurate responses to a large number of **FOI** enquiries, acting as the as the Function's Freedom of Information Co-ordinator.
- **To monitor service demand on a weekly and daily basis**, responding to changes in need and ensuring efficient use of available appointment time, escalating to the Leadership Team or Head of Service as required.
- **Produce accurate reporting data and analysis in** terms of all aspects of the service, student numbers, referral times etc to inform operational decision making and for inclusion in Committee papers, S&AS Directorate and wider University updates, FOI responses or reporting. Use data to inform the Leadership team of risks, trends and areas for attention and support in the development of the appropriate action plans.
- Working with the Head of Student Wellbeing and Inclusion **monitor, analyse and manage budgets** held within the Function with responsibility for the preparation of budget plans, advising on distribution of resources across the Function, financial planning and forecasting and providing innovative solutions to problems in order to deliver value for money.
- **Research, provide recommendations and draft business cases** for sources of funds required to achieve strategic objectives and to support the development and management of the financial strategy to ensure sustainability. Provide financial and service data to facilitate regular external reporting e.g. for projects funded by the SFC.
- **Liaise with Estates and Facilities teams, and Directorate colleagues,** to ensure the availability of fit for purpose space to support service expansion and changing priorities. Make sure staff have all necessary support in place to work safely.

**Knowledge, Qualifications, Sk

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