Head of Coverage Assurance and Acceptance

3 months ago

London, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 290921**Salary**:

- £65,500 - £77,550- National: £65,500 min, £72,050 max London: £70,500 min, £77,550 max**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HO - Public Safety Group**Type of role**:

- Information Technology
- Project Delivery**Working pattern**:

- Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- 2 Rivergate Bristol BS1 6EH, Clive House 70 Petty France, London, SW1H 9EXAbout the job

**Job summary**:
Britain’s emergency services work 24/7 to serve the public in some of the most dangerous and challenging situations. To help them do their job even better the Emergency Services Network (ESN) Programme is creating the next generation mobile communications network, including secure and resilient voice and broadband data services, which will be used by thousands of front-line police officers, paramedics and fire-fighters.

ESN will transform how our blue-light services respond to incidents, offering better mobile coverage, leading to faster response times. ESN will allow emergency service professionals to work together more efficiently and effectively when incidents and accidents occur by sharing data across the new digital network. The new network is dynamic and can take advantage of new technology as it develops, making sure that those doing the vital job of protecting the public and saving lives get the best and most modern communications tools available.

ESN is a pan-government, cross departmental, programme based within the Home Office. The programme has representation from the Emergency Services at both operational and departmental levels and has close working involvement from the suppliers of the ESN technology. This is an exciting programme, delivering cutting edge technology which will directly impact people’s lives.

This is a challenging and exciting opportunity to work on one of Governments biggest programmes supporting the essential services provided by our Emergency Services.

**Job description**:
The Head of Coverage Assurance and Acceptance will report to the Coverage Deputy Director. The day to day responsibilities for the role include:

- Direction, guidance, and day to day management of a team of Regional Coverage Assurance Leads (RCALs) to ensure that the User Organisations are ready, from a coverage technical point of view, to commence migration and ultimately switch off-of Airwave.
- Ownership of the strategy for assurance and acceptance of coverage
- Engage Business Partner Team, ESMCP Test Team and User Organisations to support regional assurance of coverage and readiness for ESN.
- Custodian of Critical Operational Locations list and lead governance on coverage enhancement decisions spanning multiple organisations including suppliers and user organisations requiring a collaborative approach.
- Ensuring all coverage enhancements are evidenced against coverage acceptance and assurance strategy.
- Ownership of the coverage Areas of Concern (AOC) process including RCALs engagement with Coverage Technical and Coverage Enhancements Delivery teams.
- Identify and monitor risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
- Be the lead point of contact for User Organisations (UOs) on all matters relating to coverage on behalf of the Coverage Team.
- Work with the UOs to ensure their requirements deliver VFM solutions whilst managing expectations and facilitation between user organisation and the Programme around limitations, prioritisation and scope of delivery.
- Monitor and report on workstream(s) progress.

**Person specification**:

- Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders’ expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders.
- Stakeholder relationship management. You know how to identify, analyse, manage and monitor relationships with and between stakeholders. You can communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.

Line Management
- Management of 6 Regional Coverage Assurance Leads
- Matrix management of a multi-functional delivery team for Coverage Assurance and Tooling
- Ensure objectives and goals are clearly defined and are aligned to the wider programme objectives for team members
- Drive the ongoing development of the team capability / skills and embed a strong positive programme and project delivery culture

**Essential criteria**
- Demonstrable experience of planning and delivering complex projects, including the development of plans, r

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