Commercial Claims Handler

3 weeks ago

Belfast, United Kingdom ICW Insurance Services Full time

**Commercial Claims Handler**:
**Main purpose**
- Responsible for processing and investigating liability related claims under ICW’s Contractors Combined and Property Owners Insurance products.
- Other duties may involve assisting with the processing and investigating claims under ICW’s structural warranty policy and consumer code.

**Key Duties**
- To review claim notifications in accordance with policy wordings.
- To obtain and verify information enabling a valid claim to be correctly recorded.
- To pro-actively handle the claim from first notification to conclusion while managing expectations or repudiating if required.
- To provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims.
- To finalise settlement amount in respect of claims.
- To adhere to all agreed service level agreements and internal claims processes.
- To share best practice with team members and liaise with other departments including Underwriting, Survey and Technical.

**Knowledge, Skills and Experience**
- 1 Year previous experience working as a liability Claims Handler.
- 5 GCSEs grade C or above (including English and Maths) or equivalent NVQ.
- Advanced IT skills

**Requirements of Role**
- Excellent customer service and communication skills required as the role will involve working with homeowners, professionals, and colleagues to ensure a claim is valid;
- Must be organised with ability to work under pressure, pro-actively manage expectations, meet timescales and deliver correct decisions; and
- Strong negotiation skills are essential with ability to use own initiative while working in a team and liaising with other internal departments.

**Additional Information**

As part of the ICW Group everyone is:

- expected to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Group;
- required to participate in regular training and other learning activities, including 1-1’s and appraisal as required by the Company’s policies and procedures; and
- required to participate in any relevant current and new legislative and/or regulatory activities as may occur.

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