Senior Administrator

**Directorate**
- Operations

**Business Area**
- QA - NQ

**Location**
- Dalkeith

**Salary range**
- £23,698 - £25,836

**Type of Contract**
- Permanent Contract

**Part Time/Full Time**
- Full Time/'Happy to talk flexible working'

**Workstyle**
- Varied place & hours

**Actual Hours**
- 35

**Closing Date**
- 19/11/2023

**Ref No**
- 5834

The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

We are looking for a Senior Administrator to work within the Operations Directorate in our Quality Assurance business area within the NQ Verification & Approvals team.
- Create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
- Provide a high level of customer service in respect to queries ensuring responses are issued promptly, accurately and following SQA guidelines while maintaining key stakeholder relationships
- Provide administrative support to ensure activities are carried out accurately and according to plan and ensure compliance with documented processes.

Additionally you must be able to demonstrate the following skills and experience:

- Have a good working knowledge of databases and the ability to adapt to new specialist IT systems relevant to the role
- Demonstrate a customer focused approach
- Be able to demonstrate a logical approach to carrying out tasks and to problem solving

Applicants, as a minimum, should be educated to SCQF Level 4 (National 4/ SVQ1) and/or be able to demonstrate direct relevant experience for this role.

SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.
- Tha Plana Gàidhlig aig SQA agus tha sinn a' creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig._