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Community Operations Planner

4 months ago

Hatfield, United Kingdom Affinity Water Full time

**Community Operations Planner - Permanent**

Location: Hatfield

Working Pattern: 37 Hours per week

Initially the role will be Monday - Friday working 07:30 - 16:00 whilst on

probation/training. Thereafter the role will be a 5 day week throughout Monday
- Sunday working between the hours of 06:30-18:00. Up to 8pm in an emergency Hours and pattern to be discussed at the interview

**Purpose**:

- To plan M&R activity in the three central communities while causing minimum disruption to our customers.
- To coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field based teams.
- In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and adhered to e.g. Street Works Legislation, C-MEX, and leakage.
- We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers

**Key Responsibilities**:

- Planning - Create schedules taking into consideration internal priorities KPI’s and ODI’s
- Inday - Deliver schedules created by planners and deal with emergency repairs.
- Schedules are reviewed and agreed with relevant stakeholders
- All statutory/regulatory obligations are adhered to e.g. Street Works, Leakage, C- MEX.
- A ‘Customer Focussed’ approach to continuous improvement which leads to an enhanced ‘Customer Experience’
- Incoming information has been critically reviewed and dealt with/escalated accordingly
- Work activity is assessed in line with internal priorities and Cause/Reasons
- Balance and re-deploy Operatives to ensure optimum efficiency
- Obstructions/delays are removed/reduced from our Customers in the Community

**Key Capabilities**:

- A good understanding of the cost of all community operational activity and an ability to avoid unwanted and unnecessary costs.
- Within and out of hours, the ability to make quick decisions based on the balance of risk/cost to the business, where cost can or needs to be avoided.
- The confidence to put forward suggestions for cost savings and efficiencies within Community Operations and across the company
- Understanding of Traffic Management Act legislation to be able to provide guidance to all Affinity Water and contractor teams working in the public highway
- Be able to influence Highway Authorities at a local level in interpretation of existing or new street works legislation and industry guidance
- Understanding of reinstatement materials
- Understanding of Noticing/Permit requirements when working in the public highway
- Understanding of Maintenance & Repair activities and can advise others on complex repair solutions
- Can manage multiple priorities and balance outputs

**Benefits include**:

- Salary £32000 per annum
- Hybrid Flexible working - Office based 2 days per week is expected
- Company annual bonus
- 27 days holiday
- SMART Pension Scheme - we double match your contribution to 12%
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days
- Life Assurance
- Further training costs covered

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