Quality Oversight Manager
4 weeks ago
**The Opportunity**
**You'll be**:
- Leading and coaching Senior QA & QA Consultants to carry out assurance activity, typically involving complex customer propositions/journeys
- Analysing Quality Assurance findings and providing an expert assurance view on trends or themes on quality or conduct matters to senior management across Customer Operations
- Developing appropriate checklists and sampling approaches in line with the Quality Framework, to support on-going assurance or ad-hoc deep dive activity, ensuring appropriate governance followed
- Utilising in-depth knowledge of customer journeys and technical understanding of quality or conduct issues to influence senior management decision making to improve customer experience and outcomes
- Have experience managing and leading a customer operations environment
- Have evident exposure to the Financial Services industry
- Have a strong knowledge of Quality Assurance and experience to support this
- Can provide evidence of Stakeholder Management skills
- Are results focused with a strong work ethic
**The Perks**
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
- Access to our Confidential Helpline is available to be used by you and your family
- Develop your career through a wider global organisation of the TCS family
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