Tour Guide

Back in 1999 before Craft Beer was a ‘thing’ in the UK, Meantime’s founder Alastair Hook started a 20 year labour of love from a flat in Greenwich. All our beers are quality, sessionable beers packed full of flavour that everyone can enjoy. You’d be hard pressed to find a more passionate group of beer lovers and brewers than our Greenwich crew. Great beer is at the heart of the team Quality and passion are at the heart of everything that we do. We have always had a drive to continuously improve our beers and ensure that the beers are the best in the world. We have won Gold Medals in the World Beer Cup numerous times and were the first UK brewery to do so.

**Brewery Tour Guide - Meantime Brewing Company**

A fantastic opportunity has arisen for Tour Guides to join our expanding retail team working at our
site in Greenwich during the week and at weekends.

This role is responsible for providing consumers, sales teams, distributors, and other industry
professionals a fun and in depth tour and tasting and also includes engaging and serving customers in
our on site shop as part of the final stop of our tours.

This role is on a casual contract basis.

**Key Accountabilities**

The Tour Guide is responsible for the following key outputs and accountabilities:

- The face of our tour experience the Tour Guide will provide expert knowledge of Beer, brewing production, products, and brand history
- Deliver passionate and professional customer service in our on-site shop
- Friendly, courteous, and confident in dealing with customers face to face, upselling and promoting the brand wherever possible
- Upholding the highest standards of customer care
- Assist and host brewery tours for both internal and external customers
- To ensure the Tour bar/ VC room is maintained and tidy
- To ensure the tour bar is set up/reset ready for the next booking/tours
- Uphold Health and Safety standards and report issues
- Maintain exceptional standards of cleanliness in all areas

**Experience Required**
- Customer service experience (within retail, hospitality, and events)
- Knowledge and experience with craft beer and brewing (not essential but preferred)
- A passion and willingness to learn and explore craft beer
- Previous experience within a beverage serving environment (Not essential but preferred)
- Experience with public speaking, acting, stand-up, performing or hosting events
- Good level of verbal and written English

**Key Attributes of the Successful Person**
- Confident and engaging personality
- Able to communicate effectively and freely with all levels of internal & external customers
- Reliable and punctual
- Committed to constantly evolving their knowledge
- Being able to reflect and learn from tour experiences

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.