Client Services
3 weeks ago
**Typical tasks and activities**
- Taking and processing telephone orders
- Looking after certain customer accounts
- Calling new & existing customers
- Order management & providing quotations
- Handling customer queries
- Building rapport and maintaining great working relationships
- Up-selling & Cross-selling products
- Promoting the brand
**Requirements**:
- Confident and friendly telephone manner
- Articulate, professional, and numerate
- Experience with Sage Accounts is an advantage
- Excellent attention to detail
- Willingness to learn and a positive can-do attitude
- Customer service experience essential
- Work well under pressure & able keep up in a fast-paced working environment
- Be able to multi-task and prioritise a heavy workload
The role of the Client Services Manager is to provide a first-class customer service experience whilst maximising revenue and providing the customer first class service.
- A good understanding of SAGE 50 plus Microsoft Excel, Outlook & Word.
- Excellent verbal and written communications skills
- Strong attention to detail and very good accuracy
- Strong phone presence and experience of sales calls
- Customer service focus
- Excellent administration skills
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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