Technical Support Specialist

3 weeks ago

Wokingham, United Kingdom Vision-Box Full time

**_The Vision-Box World _**

Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

**As a Technical Support Specialist, what are you going to do?**
- Roll out, installation, testing and configuration of new systems;
- Supporting the setup of exhibitions and demonstration activities;
- Deploys Software, Firmware and Hardware upgrades and updates at touchpoint level, including licences;
- Supports HW Engineering and Product Owners as an SME for Touchpoints Instalattion, Support and Maintenance;
- Handles incidents and problems by providing resolutions and/or workarounds or following-up with other SME if complexity requires it;
- Liaises with Customers on site or remotely, proactively communicating with TSS Coordinator, TS Manager, SDM and PM, escalating issues and identifying areas where the service can be improved;
- Develops knowledge base articles for Deployment and/or S&M of touchpoints;
- Validates documented resolutions;
- Ensures his activity is compliant with company policies including Health and Safety, Vehicle use, Expenses etc;
- Ensure that Environment and Health&Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all the compulsory training's related with them;
- Comply with the information security and data privacy policies and procedures adopted by Vision-Box. Report any information security or data privacy incidents or weaknesses immediately. Complete all the compulsory training's related with information security and data privacy;
- Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

**What are the skills and professional experience we’re expecting from you?**
- Graduation from a two year technical college with a major in computer science, information technology or related area;
- At least 2 years of related working experience;
- Experience working with Windows Operating Systems;
- Experience of supporting systems remotely, and building PC’s or servers;
- Electric, Electronic and/or Electromechanical Proficiency;
- Experience of diagnosing hardware and software related faults;
- Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
- Experience of software product support and with complex troubleshooting skills;
- Experience of working within an international culture;
- Experience of working in an ITIL service environment ;
- Ability to work under pressure;
- Problem solving;
- Time management;
- Organization;
- Driving license and geographically mobile;
- English ;
- Availability to travel;
- Eeligible to work in the UK;
- Clearable to UK Government Security Clearance (SC) level.

**Some of the cool reasons to work with us**:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;
We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;
We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.

  • Technical Support Specialist

    4 days ago

    Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Technical Support Specialist

    4 days ago

    Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Technical Support Specialist

    2 months ago

    Wokingham, United Kingdom Vision-Box Full time

    **_The Vision-Box World _** Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on...

  • Technical Support Specialist at Gatwick Airport

    2 months ago

    Wokingham, United Kingdom Vision-Box Full time

    **_The Vision-Box World _** Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on...

  • Technical Support Specialist at Gatwick Airport

    6 days ago

    Wokingham, United Kingdom Vision-Box Full time

    **_The Vision-Box World _** Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on...

  • Technical Support Specialist at Gatwick Airport

    4 days ago

    Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Trainee Technical Specialist

    4 days ago

    Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

    Biosense Webster - Trainee Technical Specialist - September startUK-wide opportunitiesWorking at Johnson & Johnson can change everything. Including YOU.For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and...

  • System Support Specialist

    3 weeks ago

    Wokingham, United Kingdom National Grid Full time

    **System Support Specialist**: - Location: Wokingham, GB, RG41 5BN- Division: Global Security- Job Type: - Requisition Number: 41400- Department: IT- Job Function: Network Control**What you'll do**: We are looking for an experienced System Support Specialist to provide first line technical support within an on-premise, multi-site network. You will be...

  • Technical Specialist London North

    2 weeks ago

    Wokingham, United Kingdom Johnson & Johnson Full time

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. _ - We know that the success of our business depends on having the best talent in a workforce that reflects...

  • Technical Support Engineer

    5 days ago

    Wokingham, Wokingham, United Kingdom Mayflower Recruitment Limited Full time

    We are seeking a Technical Support Engineer who has a keen interest in Print Solutions to work remotely in South UK. About the Role: Support pre-sales activities by providing technical expertise and insights related to print solutions.Collaborate closely with sales and technical teams to develop customized print solutions for clients, aligning with their...

  • Technical Support Officer

    4 weeks ago

    Wokingham, United Kingdom Wokingham Borough Council Full time

    **Technical Support Officer** **Location**:Wokingham **Salary**:Up to £27,852 per annum (including market supplements) Wokingham Borough Council have a fantastic opportunity available for a Technical Support Officer to join their team at Building Control Solutions. **The Role** As Technical Support Officer you will play a key role in providing...

  • Technical Specialist: Gas

    4 weeks ago

    Wokingham, Wokingham, United Kingdom National Grid Full time

    About the role If you are passionate about net zero, enthusiastic about making a real difference to society and enjoy working in a talented and collaborative environment then please consider applying for a role with the Electricity System Operator (ESO) as it transforms to become the National Energy System Operator (NESO) for GB. NESO is an independent and...

  • Technical Sales Administrator/support

    2 weeks ago

    Wokingham, United Kingdom 1st Choice Recruitment Full time

    Technical Sales Administrator/Support Wokingham Monday to Friday, Office based £28,000 - £30,000 We are currently seeking a Technical Sales Admin/Support professional to join our Wokingham based client's dynamic team on a permanent basis. In this role, you will be responsible for providing exceptional customer service by handling sales and technical...

  • Customer Support Specialist

    1 week ago

    Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    A lovely company based in Finchampstead are looking for a Customer Support Specialist to join their team of six. This role will be working 3 days in the office and 2 days at home after your 6 months training/probation The main role is to : To manage the repair order process on behalf of the customer and act as an interface between the customer and internal...

  • Technical Support Apprentice

    4 weeks ago

    Wokingham, United Kingdom Fisco Uk Full time

    Company Profile The purpose of the Company is to provide infrastructure services to the private sector, notably: - Facilities Services - Information Technology and Communication Services - Property Services - Energy Management The Company was established in 2009 and is a start-up business. The ambition is to establish a premier service business with a...

  • Technical Specialist Covering Brighton

    2 weeks ago

    Wokingham, United Kingdom Johnson & Johnson Full time

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. _ - We know that the success of our business depends on having the best talent in a workforce that reflects...

  • Housing & Support Officer

    5 days ago

    Wokingham, Wokingham, United Kingdom Transform Housing & Support Full time

    Location: WokinghamContract Type: Full time/PermanentSalary: £26,000 pa + benefitsHours: 39 hours per week Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to...

  • Sales Support Specialist

    4 days ago

    Wokingham, Wokingham, United Kingdom Group 1 Automotive Full time

    Sales Support SpecialistOverviewOur Ford Wokingham Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you're as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.As a Sales Support...

  • Autism Specialist Support Assistant- Wokingham

    2 months ago

    Wokingham, United Kingdom Academics Full time

    **_Position: Autism Specialist Support Assistant_** **_Specialist areas: Autism Support (ASD)_** **_Start: ASAP_** Would you like a role supporting the mental health of young people?? This opportunity is the perfect platform for future Psychologists, Therapists, Counsellors, SEN Teachers and other relevant fields such as criminal justice! An inclusive...

  • First and Second Line Technical Support

    4 weeks ago

    Wokingham, United Kingdom Soft Egg Full time

    **Second Line Technical Helpdesk** This is a very exciting opportunity to join a special business who works with schools across the South. Due to our continued growth, we are looking for a 2nd Line Technical staff to join our already successful Technical team to deliver outstanding technical support. Our team is excellent but we always want to improve....