Team Lead

2 months ago

Manchester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To deliver transaction excellence through the design, development, deployment, maintenance and continuous improvement of a consolidated solution for raising and resolving procurement-related queries. Specifically:

- Service Partner Hub design and optimisation: to continuously optimise the methods for query resolution into a single, technology-enabled ‘Service Partner Hub’ through one helpdesk technical platform.
- Team leadership: to oversee and manage the activities of the Service Partner Hub team, guide the team in addressing and resolving Source-to-Invoice related inquiries, discrepancies, and issues to resolution.
- Operational performance: to drive improved transactional performance through identification and resolution of operational inefficiencies.
- Collaboration: to maintain strong relationships with both internal stakeholders and external Service Partners

This is a team leadership position within our Transactional Processing team that requires a forward-thinking, data-driven, and results-oriented professional with strong management and collaboration skills.

**Key Responsibilities**

Service Partner Hub design and optimisation:
Support the Manger of Transaction Processing to design, develop and continuously improve Service Partner Hub.

Team Leadership:

- Provide strong leadership to the procurement Service Partner Hub team, setting clear goals and expectations.
- Assign tasks and responsibilities to team members based on their skills and expertise.
- Mentor, train, and develop team members, fostering a culture of continuous improvement.

Query Resolution:

- Oversee the timely and accurate resolution of procurement-related queries, discrepancies, and issues (first time resolution).
- Collaborate with team members to research, analyse, and identify root causes of procurement problems and support their resolution.
- Ensure that all queries are addressed within established Service Level Agreements and quality standards.

Process Improvement:

- Identify process inefficiencies and areas for improvement within the query resolution process and also within the wider Transaction Processing / Service Partner + team.
- Propose and implement solutions to streamline and enhance query resolution procedures.
- Monitor and track key performance metrics to measure the Service Partner Hub team's effectiveness and implement improvements as needed.

Service Partner and wider Savills Collaboration:

- Liaise with Service Partners to address queries, clarify issues, and maintain positive relationships.
- Act as a point of contact for escalated Service Partner enquiries, demonstrating exceptional communication and problem-solving skills.
- Collaborate closely with Service Partner+ team, Site Managers, Central Finance, Service Partner and other relevant departments to resolve queries and ensure accurate documentation.
- Coordinate with internal stakeholders to ensure effective communication and resolution of interdepartmental issues.

Knowledge management:

- Create a knowledge database for all source to invoice related queries.
- Create, share and manage knowledge to improve internal collaboration and process.
- Maintaining information in a place where it is easy to access.

Data Analysis and Reporting:

- Analyse query trends and patterns to identify recurring issues and proactively address them.
- Generate regular reports and dashboards to provide insights into query resolution performance and trends.
- Generate on demand Service Partner, SMR and Savills UK statement reconciliations
- Reconcile suspense and credit balances as part of the monthly housekeeping routine

Compliance and Policy Adherence:

- Ensure that the Service Partner Hub team operates in accordance with Savill’s policies, procedures, and compliance requirements, including those applicable to Service Partner + operations.
- Keep up-to-date with relevant regulations and industry best practices.

Continuous Learning:

- Stay informed about changes in procurement processes, technologies, and industry trends.
- Promote a culture of innovation and continuous learning within the team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

**Skills, Knowledge and Experience**

**Essential**
- Experience: At least 2 years of experience in procurement or finance, with demonstrated progression in roles of increasing responsibility.
- Analytical Skills: Strong analytical and problem-solving abilities, with the capability to analyse data, identify trends, and make data-driven decisions. Detail-oriented with strong organisational skills.
- Process and systems knowledge: strong understanding of procurement processes, financial controls, and compliance requirements. Proficiency in financial systems, procurement or enterprise resource planning (ERP) software, and data analytics to

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