Retail Liaison and Dedicated Cover

1 month ago


London, United Kingdom Rapport Guest Services Full time

Job Introduction
We have a wonderful opportunity for a unique individual to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture.

Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.

This role is 40 hours per week, Monday to Friday

Main Responsibilities
- Maintain a database of retailer management contacts
- Ensure all retailers are set up on the internal collection system and ensure weekly data entry.
- Meet (face to face) with a member of the management team of each retail unit.
- Produce a monthly reports
- Provide the highest level of service and care to all employees and visitors in line with service level agreements and set policies and procedures.
- Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.

We are looking for an up-beat individual with integrity and a can-do attitude, passionate about delivering great service and take responsibility for the contribution to the team. Specifically, this individual needs to be highly personable, an active listener and capable of maintaining relationships with multiple stakeholders.


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