Systems Specialist Uki

7 months ago

Milton Keynes, United Kingdom DHL Full time

**About DHL and IRM**:
DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

**Job Purpose**:
The System Specialist is responsible for supporting the maintenance of IT systems used by Insurance & Risk Management in the UKI, EE, EMA, and APAC regions. The role entails providing end-user assistance for requests and issues, as well as training for new features.

**Key Responsibilities**:
**User Support**
- Provide first-line support to end users via telephone and support ticket.
- Process requests promptly in line with the service level agreement.
- Support the deployment of new system features by providing user training and updating documentation.
- Troubleshoot and triage reported issues to understand the cause.
- Own issues, seek support in resolving them, and validate with users that issues are resolved.
- Manage the queues of requests across the team, ensuring they are handled within SLA.

**System Administration**
- Monitor, maintain, and update the RMIS tool and other technologies used by the team.
- Ensure all regular system maintenance tasks are documented and carried out successfully.
- Maintain master data to ensure the RMIS tool remains current and accurate.
- Develop self to ensure the necessary skills and training for the ongoing support of RMIS tools.
- Monitor patterns & trends of issues raised to understand root causes and propose improved processes.

**Skills**:

- Data Cleansing, Databases, Data Base Integration, Data Protection, Data Privacy Regulations, Data Processing, Cloud Computing, Technology Trends, Workflow Automation, DPDHL Business Knowledge, Business Processes, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling.
- MS Excel: Intermediate-Advanced.
- Root Cause Analysis.
- Continuous Improvement.
- Attention to detail.

**Qualifications & Key Requirements**:

- **Education Level**: High School Experience.
- **Experience Level**: More than 3 years in a similar role.

**We offer**:

- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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